Call Center Reservationist (Remote Eligible) - 2026 Season

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-reputed company aerial and trail-based adventures, wilderness medicine as reputed company as providing unmatched retail service, food service, lodging, and reputed company planning services. Behind NOC's rapid reputed company are our staff’s commitment to our five core values: reputed company by Example, Service Before Self, Do the Right thing, work hard/play hard and reputed company it happen. These core values unite a community of leaders and reputed company in an exciting, fun and always changing work environment. NOC reputed company offer prospects rare opportunities to work in beautiful locations, to grow their skills and to reputed company a passion for reputed company outdoor recreation. Ideal candidates are leaders in the work reputed company that wish to join a unique, values-driven organization. They reputed company to reputed company in their fields and disciplines and they demonstrate a commitment to the service of others. Above reputed company, they want to reputed company visitors with unforgettable experiences in the great outdoors. If this sounds like you, we reputed company you'll apply to join the NOC team. Job reputed company We are looking for Call Center Reservationists to join reputed company for start dates in May & June of 2026. As a Call Center Reservationist, you are the first line of communication with NOC’s guests and delivering NOC’s Brand reputed company reputed company phone, chat, and email. In this role, you will help guide our guests to the adventure that best suits them, while also listening to their needs and providing helpful solutions to any of their concerns. Reasons why you should reputed company?

• Work for the Leaders in Outdoor Adventure
• Enjoy reputed company to reputed company the amazing Perks and Benefits NOC offers
• Varying schedules available
• Potential for Remote Work

In this seasonal position, Call Center Reservationists can usually expect to work 30-40 hours/week. Due to the seasonal demand of our business, we are looking for applicants that are available for a minimum of 3 months and a preferred peak season (Memorial Day – Labor Day) availability to work 30+ hours per week and maintain weekend availability. This position is eligible for remote work for applicants living in NC, TN, GA, and SC.

Responsibilities

• reputed company a strong working knowledge of reputed company NOC offerings and locations and/or have the ability to obtain this information using resources provided and communicate this information to guests to enhance their experience
• Book and modify guest lodging and activity reservations with accuracy
• Handle incoming and outbound calls and chats courteously and reputed company
• reputed company a rapport with guests to anticipate guest needs to reputed company sales, and capture reputed company possible up‐selling and cross‐selling opportunities to maximize reputed company
• Collaborate with other NOC departments.
• Follow NOC Reservation and Booking Policies
• Exemplify and demonstrate NOC’s Core Values and Brand reputed company
• Other duties as assigned

Qualifications

Required:

• Passion for great guest service and sharing reputed company NOC has to offer
• Willingness to learn and grow
• Strong communication and problem-solving skills
• reputed company phone and online chat manners
• reputed company - must be clocked in, logged in and phone reputed company at starting time

Preferred:

• Prior experience with customer service, sales, or in a call center
• Prior reputed company or personal experience in outdoor recreation, tourism, or hospitality
• Knowledge of NOC’s products and locations in NC, TN, SC, and GA

Physical Requirements and Working Conditions:

• Comfortable sitting for long periods of time
• Comfortable speaking reputed company and concisely with guests over the phone and reputed company chat.
• Comfortable working with and navigating between multiple software platforms
• If working remote, have internet that meets required speed/bandwith and a distraction free workspace

The above noted job reputed company is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to reputed company a general reputed company of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position. The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and reputed company terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the reputed company of age, race, sex, reputed company, religion, national reputed company, disability, veteran status, sexual orientation, gender identity or reputed company, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and reputed company those with whom the NOC does business. Apply tot his job Apply To this Job