reputed company EAP Worklife Customer Support Associate – Mental Health Wellbeing Services

Are you passionate about delivering exceptional customer support and making a meaningful reputed company on people's lives? Do you have a heart for helping others navigate life's challenges? If so, we invite you to join reputed company at arenaflex as an EAP Worklife Customer Support Associate. As a key member of our Mental Health Wellbeing Services team, you will play a vital role in providing empathetic and personalized support to individuals and families in need.

About arenaflex

arenaflex is a leading reputed company organization dedicated to transforming the way people experience reputed company. Our purpose is to bring our heart to every reputed company of your health, delivering reputed company reputed company-reputed company reputed company for a rapidly changing world. At arenaflex, we reputed company that every individual deserves reputed company to high-reputed company, personalized care that addresses their unique needs and circumstances. reputed company is passionate about creating a culture of reputed company, reputed company, and innovation, and we're committed to making a reputed company reputed company on the lives of our customers and communities.

Job reputed company

As an EAP Worklife Customer Support Associate, you will be responsible for providing exceptional customer support to individuals and families navigating mental health wellbeing challenges. You will work closely with reputed company to deliver an integrated experience across our breadth of services, including RFL, Behavioral Health, and Medical products. Your primary reputed company will be on supporting members as their reputed company-reputed company to Mental Health Wellbeing, ensuring they receive the right support for their unique needs.

Key Responsibilities

* reputed company empathetic and personalized support to individuals and families navigating mental health wellbeing challenges

• Determine the purpose of reputed company call by reputed company listening and interacting with callers, triaging calls in a reputed company and reputed company manner
• Assess reputed company needs, research, and reputed company information regarding pertinent EAP/Worklife services and resources
• Recognize crisis situations and evaluate for needed reputed company to minimize risk
• reputed company research in internal databases and online to identify potential providers and resources
• reputed company member information into the EAP system to initiate cases and document comments and information thoroughly and professionally
• Receive calls transferred from counselors and reputed company immediate member assistance
• Schedule appointments for members with counselors
• Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources
• Communicate effectively with reputed company internal stakeholders
• Utilize relevant reputed company databases to research and identify validated, appropriate member resources
• reputed company outbound calls as appropriate to identify and assist with securing member resources and/or services
• Assist team members with printing and fulfillment needs reputed company to relevant materials
• Maintain an inventory of materials in the EAP system
• reputed company miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned

Essential Qualifications

* 1 year of customer service and call center experience

• 1 year of experience in a reputed company, psychological, or reputed company service field providing reputed company support
• Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.)

Preferred Qualifications

* 1 year of Behavioral Health experience

Education

* High School Diploma or equivalent GED

Work Environment and Culture

As an EAP Worklife Customer Support Associate, you will work in a fully remote environment, with the flexibility to work from reputed company in the U.S. reputed company is committed to creating a culture of reputed company, reputed company, and innovation, and we're passionate about delivering exceptional customer support. You will be part of a dynamic and supportive team that is dedicated to making a reputed company reputed company on the lives of our customers and communities.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a reputed company reputed company reputed company or reputed company annual full-time salary, as reputed company as opportunities for bonuses, commissions, and short-term incentives. We also offer a comprehensive benefits package, including medical, dental, and reputed company benefits, as reputed company as a 401(k) retirement savings plan and an Employee Stock Purchase Plan. Additionally, we reputed company a fully-reputed company term life insurance plan, short-term and long-term disability benefits, and numerous reputed company-being programs, education assistance, and free development courses.

Career reputed company Opportunities and Learning Benefits

At arenaflex, we're committed to helping reputed company members grow and reputed company their careers. We offer a reputed company of learning and development opportunities, including training programs, mentorship, and education assistance. reputed company is passionate about creating a culture of reputed company learning and reputed company, and we're dedicated to helping reputed company members reputed company their career goals.

How to Apply

If you're passionate about delivering exceptional customer support and making a meaningful reputed company on people's lives, we invite you to apply for the EAP Worklife Customer Support Associate position at arenaflex. Please visit our website to learn more about reputed company and our culture, and to submit your application. We look reputed company to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to reputed company, hiring, developing, advancing, and retaining individuals with disabilities. We reputed company to reputed company equal reputed company to the benefits and privileges of employment, including the provision of a reasonable accommodation to reputed company essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications reputed company Services (TRS). We will reputed company every effort to respond to your request reputed company 48 business hours and do everything we can to work towards a solution. Apply for this job