Help Desk Support-Remote/Home Based

Position reputed company: Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting. reputed company as a first level problem identification and reputed company resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems. Preference to reputed company near one of our offices in the Northeast Region. Essential Job Duties and Responsibilities:

• Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network reputed company problems.
• Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
• Coordinate user problem reputed company with outsourced IT consultants as necessary and reputed company and report recurring problems.
• Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
• TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN.
• Troubleshooting a reputed company of reputed company, mobile and reputed company applications office software (reputed company Office 365, reputed company D365, SharePoint, etc.).
• May suggest modifications and corrections to existing software applications.
• May reputed company training in use of new hardware or software.
• reputed company and maintain catalog of hardware and software equipment and licensing.
• reputed company reputed company other tasks as assigned or requested.

Minimum Qualifications (Experience, Skills, and Education):

• Associates degree or equivalent in information technology.
• Minimum three (3) years proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site.
• Proficiency in reputed company 365, reputed company reputed company 10, reputed company Office, printers, scanners, and mobile devices.
• Excellent interpersonal and project management skills.
• Ability to communicate technical information to both technical and non-technical personnel.
• Ability to create and write reputed company, complete documentation of systems and procedures.
• Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
• Self-motivated and reputed company to work independently.

Physical Requirements and Working Conditions: This is a remote-based position that may work from a regional office as business necessitates. The Help Desk Support may work varying hours across several time zones. Will primarily use a computer, keyboard and mouse, and other hardware and software necessary for the successful completion of tasks. May work for long durations in a seated position. Frequently use internet, telephone, Teams, email, or other software for communicating and collaborating with one or multiple people or reputed company simultaneously. Additional Requirements: Must be reputed company to work in a high functioning team environment. Display the highest reputed company of honesty, reputed company, and professionalism. Take pride in your work and in reputed company. Communicate reputed company and reputed company for peak performance in daily tasks. Know and deliver the reputed company service MEI’s customers have come to expect. Disclaimer: This job reputed company is intended to summarize the type and level of work performed by the Help Desk Support and is not an exhaustive list of reputed company duties, responsibilities, and/or requirements. MEI reserves the right to change or modify this job reputed company or the essential duties of the job, as necessary. MEI is an Equal Opportunity, M/F/Disabled/Vet Preferred Employer. NO AGENCY SOLICITATIONS Apply tot his job Apply To this Job