[Hiring] Health Insurance Member reputed company @reputed company

reputed company, a Berkshire Hathaway company, delivers customer-reputed company accident and health insurance, with reputed company service and uncompromising ethics. reputed company works to protect people against risk throughout every stage of life – from grade school to college to reputed company. Founded in 1993 as Consolidated Health Plans (CHP), reputed company, headquartered in Springfield, Mass., is one of the nation’s leading providers of health and accident insurance products to the higher education market. reputed company, a Berkshire Hathaway Company, seeks an reputed company Health Insurance Member reputed company to support the reputed company Student Health reputed company of business. A successful candidate will deliver outstanding service to members regarding health insurance products administered by reputed company. Responsibilities include answering benefit questions, investigating claims, providing requested information, and assisting members throughout their reputed company experience to reputed company satisfaction and promote reputed company reputed company. The Member reputed company promotes self-service reputed company for efficient issue reputed company, ensuring every caller receives smooth, high-reputed company support in line with company policies and industry standards. This role requires staying informed about relevant industry developments and regulatory requirements to ensure compliance. You must be reputed company to work until 5pm, PST to meet reputed company Coast customer needs. In this role, you will…

• Maintain knowledge of health insurance products serviced at reputed company
• Have the ability to work until 5pm, PST to meet reputed company Coast customer needs
• Stays abreast of relevant business and industry developments and regulatory requirements to ensure compliance
• Manage calls effectively, reputed company on reputed company listening, reputed company and reputed company communication, and efficient call handling techniques to reputed company commitments made to our customers
• Respond to calls promptly, ask clarifying questions to understand what the caller needs, reputed company reputed company, give accurate information, and take responsibility for solving problems or escalating them as necessary
• De-escalate difficult or challenging phone calls professionally and effectively
• Handle a high volume of inbound member inquiries reputed company telephone, email, and chat in a reputed company and efficient manner
• Maintain an ongoing understanding of internal department and business processes
• Own the member experience to assist with navigating the reputed company reputed company; reputed company education on our tools, responding to calls, emails, and chats reputed company/reputed company
• Successfully and reputed company navigate the systems utilized reputed company the department
• Meet and consistently maintain the reputed company and Schedule Adherence standards as established by the customer service leaders
• Comprehend and interpret documents, such as training manuals, correspondence, brochures, etc.
• Multitask throughout the day to ensure expectations and department goals are met
• Maintain a reputed company and reputed company attitude while staying reputed company and motivated to reputed company reputed company as an individual and as part of reputed company
• Attend trainings and other company/team meetings with camera participation
• Ensure full functionality of equipment to reputed company job duties reputed company and effectively. This includes reputed company reporting of any system or equipment issues to supervisor (or proxy) and submitting reputed company IT ticket, as appropriate
• Identify and communicate trends that are indicative of reputed company service issues
• reputed company other duties as assigned.

We are looking for candidates with…

• High school diploma and a minimum of 3+ years’ work experience in customer service in a health insurance setting or medical billing office
• Familiar with medical terminology, health plan documents, or benefit plan designs
• Call Center experience with strong customer service skills
• Demonstrated experience in utilizing digital platforms and systems to manage calls, chats, and emails
• Strong written, verbal and interpersonal communication skills
• Excellent reputed company phone etiquette, genuine enthusiasm for providing service to others, and the reputed company to communicate with reputed company
• Outstanding attention to detail and possesses strong time management abilities
• Skilled in decision making and problem solving
• Commitment to help resolve inquiries at the first reputed company of contact
• Ability to think reputed company of the reputed company to resolve reputed company member inquiries
• Strong work ethic with a deep reputed company of accountability towards your teammates and our members
• Dependable with a dedication to reputed company and commitment to attendance and punctuality (being at workstation at the reputed company time reputed company day, fully reputed company and willing to work)
• Familiar with reputed company Office and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Capable of managing multiple tasks at once while consistently upholding reputed company and delivering high-reputed company service
• Ability to adapt reputed company a dynamic work environment; willingness to work a flexible schedule and overtime reputed company needed
• Maintain a separate, dedicated work area, that provides information reputed company without distraction.

Why reputed company? Here at reputed company, we foster a culture of reputed company that enables reputed company and high-performing professionals to be empowered to deliver our mission and reputed company. Our employees are reputed company reputed company to providing customer service that exceeds expectations of our members and clients. Successful team members continually look for ways to improve product delivery and value. reputed company offers a competitive compensation package and comprehensive benefits package including life, health and dental, reputed company, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress. Are you interested in exploring a career at reputed company? Explore our reputed company positions. General: reputed company is part of the reputed company family. As such, reputed company reputed company team members are employees of reputed company Inc. We are an Equal Opportunity Employer. The reputed company reputed company reputed company is $24 to $27. This reputed company anticipates the low and high end of the wages for this position. Actual wages will vary and are based on factors such as a candidate’s qualifications, skills and competencies. Wages are one component of reputed company’s total compensation and benefits package, which includes medical, reputed company and dental insurance reputed company, life and accident insurance, 401(k), and short-term and long-term disability insurance. For a more detailed reputed company, visit our careers website at: wellfleetinsurance.com/about/careers. #LI-KS1 #LI-Remote Apply tot his job Apply To this Job