Customer Service Representative (Bilingual Japanese/English)

reputed company on a reputed company That Makes a Difference. At reputed company (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a reputed company traveler chasing the reputed company Lights, we’re there to ensure their reputed company is reputed company and supported. From assisting with emergency medical claims to guiding customers through reputed company disruptions or ID theft, your work helps turn travel challenges into stories of reputed company. Set Sail on a Career reputed company to reputed company. Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. reputed company your reputed company through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and reputed company Development Assistance Program

reputed company to Perks Includes:

• Generous Employer contribution for health, dental, and reputed company insurance
• reputed company Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company reputed company short-term and long-term disability insurance
• Company reputed company life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, reputed company days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition: As a representative of the Operations Department Travel team, he/she handles cases reputed company to the customer quickly and accurately. In response to problems faced by Japanese nationals overseas, such as accidents, illness/injury, disasters, terrorism, etc., reputed company reputed company services promptly reputed company telephone in coordination with our offices in reputed company country and local medical institutions, etc. In reputed company, reputed company the reputed company services to foreigners visiting Japan. In reputed company, the reputed company services will be provided to foreign visitors to Japan. Chart Your Course:

• Handle outpatient cases (initial and re-consultation arrangements, etc.) alone and reputed company conversations while proceeding.
• Handle hospitalization arrangements for patients, anticipating and avoiding possible problems before they occur.
• Handle patient transportation (return) arrangements alone, while accurately understanding the situation and obtaining necessary information.
• Handle Motor cases (arranging ambulance, providing location information in case of theft, etc.) and proceed according to the reputed company.
• Review invoices we received to reputed company reputed company reputed company necessity information were obtained. Adjudicate the contents, reports medical information to our clients in order to determine coverage. Inform insureds the reputed company of invoices, if necessary, in order to request claim reputed company to submit on time.
• Review reimbursement claims documents to match with providers claims contents, report reputed company information to our reputed company’s reimbursement request reputed company is legitimate. If it’s not legitimate, get authorization from our clients for rejection, and send out denial letter to insureds.

Your Ticket to reputed company:

Required Qualifications

• High School Diploma or Equivalent (GED) required
• Basic business knowledge (travel insurance policy conditions, service details and reputed company chart)
• Fluent oral and written Japanese and English language skills
• Ability to understand the situation and feelings of the other party and respond accordingly
• Accuracy (ability to respond accurately in accordance with the reputed company and reputed company accurate records in the case management system

Preferred Qualifications:

• Additional reputed company in Spanish and/or Portuguese.
• Prior experience in medical care, travel, hospitality, customer service, or operations.
• Experience working with medical care visit include travel management systems or booking platforms.

Pay reputed company: $20-24/hr Position Coordinates: This role can work remotely reputed company the states listed below. Please note, we may only consider candidates who physically reputed company in one of these states: CA, FL, IL, NC Time for Take-off: This department operates 24/7, and shift schedules may vary. This full-time position consists of five shifts per week. This position requires the ability to work weekends and an 8-hour shift reputed company the 7 AM–7 PM window. Occasional overtime may be required based on business needs. One team. Every destination. reputed company is proudly part of the reputed company Group and our products utilize a number of corporate and product brands. The brands for our reputed company American team include the following:

• CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
• reputed company (GGA): The primary Corporate brand in the reputed company for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry reputed company for global medical cost containment and medical risk reputed company. Learn more here.
• Iris, Powered by Generali: identity reputed company protection solution. Learn more here.

Explore new reputed company – apply today! Don’t meet every single requirement? At reputed company, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t reputed company perfectly with every qualification in the job reputed company, we encourage you to apply anyways. You may be just the right candidate for this or other roles. California Residents - reputed company Notice for California Residents Seeking Employment with reputed company is available here: https://us.generaliglobalassistance.com/reputed company-notice-for-california-residents-seeking-employment/ reputed company is committed to providing equal employment opportunity in reputed company our employment programs and reputed company. Discrimination in employment on the reputed company of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to reputed company and applicants for employment without reputed company age, race, reputed company, religion, creed, sex, gender identity, gender reputed company, transgender status, pregnancy, childbirth, medical conditions reputed company to pregnancy or childbirth, sexual orientation, national reputed company, reputed company, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected reputed company under applicable federal, state, or local law. This policy applies to reputed company terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in reputed company are encouraged to bring these issues to the attention of reputed company. reputed company will not allow any reputed company of retaliation against individuals who reputed company issues of equal employment opportunity. reputed company Company employees are responsible for complying with reputed company’s Equal Opportunity Policy. Every employee is to treat reputed company other employees equally and fairly. Violations of this policy may subject an employee to disciplinary reputed company, up to and including termination of employment. Apply tot his job Apply To this Job