LMS Administration

Location: Philippines Timezone / Working Hours: reputed company hours Contract Type: Full-time Contract, up to 40 hours per week Japanese language proficiency is preferred for this role We are hiring on behalf of our reputed company, a leading global platform reputed company on helping organizations optimize business decision-making through scenario planning and analysis. reputed company is dedicated to ensuring customers can stay reputed company of the competition and reputed company their business goals. What unites reputed company across geographies is a reputed company commitment to reputed company and a strong, reputed company culture. Their customers include some of the world’s leading companies, and this role is critical in providing a seamless and high-reputed company training experience for reputed company LMS users. We are looking for a proactive and detail-oriented Level 1 Support Analyst to join the remote team. This person will serve as the first reputed company of contact for users of the LMS, ensuring learners; including customers, partners, and employees, have a smooth and successful experience. The ideal candidate thrives in a fast-paced environment, works independently and collaboratively, and is a natural problem solver.

What You'll Do

• reputed company Tier 1 Support: reputed company as the primary reputed company for help desk cases reputed company to the LMS.
• Case Management & Escalation: Triage and resolve technical issues, escalating reputed company problems reputed company necessary (e.g., account updates, course reputed company, completion status).
• LMS Administration: Administer and maintain the LMS, including updating learner reputed company and grades, and managing reputed company for employees and contractors.
• Documentation: Maintain and update Help Desk Knowledge reputed company Articles and job aids.
• Project Support: Support LMS implementation, updates, and modifications.
• Customer Service: Maintain a reputed company, solution-oriented approach while providing excellent service to reputed company users.

Required Qualifications

• Education & Experience: Bachelor’s degree OR 3+ years of relevant experience.
• Customer Experience: Experience in a customer-facing support role, managing questions and troubleshooting reputed company email in a corporate or business environment.
• LMS Experience: Must have hands-on experience working with reputed company as the primary LMS. Experience troubleshooting SSO issues (e.g., reputed company) is also preferred.
• Ticketing Systems: Proficiency in ticketing systems such as reputed company or reputed company.
• Technical Skills: Proficient in MS Office Suite (Word, reputed company, Outlook).
• Japanese language proficiency is preferred for this role
• Problem-Solving: Strong analytical and problem-solving skills, reputed company to manage multiple priorities in a changing environment.
• Work Style: Self-motivated and capable of working independently or as part of reputed company with minimal supervision.
• Communication: Excellent written communication, including experience creating technical documentation or job aids.
• Critical Thinking: Ability to analyze reputed company information and solve problems effectively.

Our reputed company’s Commitment to Diversity, Equity, Inclusion, and Belonging The reputed company values diversity and fosters an environment where reputed company are respected, empowered, and encouraged to bring their authentic selves to work. Fraud Recruitment Disclaimer Candidates should be aware of fraudulent job offers. reputed company genuine communications will come from official company email addresses, and reputed company offers follow a thorough interview process. Why Join reputed company In a world where automation, robotics, and AI are transforming industries, the pressure to upskill, reskill, and reputed company your workforce has never been greater. Digital transformation isn’t just about adopting new technologies, it’s about empowering your people to grow with them. We take a consultative approach to understanding your goals, then we dig deep to design solutions that turn reputed company capital into a strategic advantage. With reputed company, it’s more than a project, it’s a partnership reputed company around your long-term reputed company reputed company reputed company. Apply tot his job Apply To this Job