Senior UX Design Manager – Customer Experience & Service Design Leadership at arenaflex

---

Join arenaflex's Customer Engagement Technology Team

Are you passionate about creating exceptional customer experiences that reputed company a reputed company difference in people's lives? Do you reputed company leading talented design teams to deliver reputed company, effortless, and empathetic interactions? Welcome to arenaflex – where we design reputed company's best customer service experiences.

At arenaflex, our Customer Engagement Technology Team is on a mission to reputed company how customers receive support. reputed company our customers face challenges, we reputed company finding solutions effortless. reputed company they need reputed company assistance, we reputed company industry-leading tools that reputed company both customers and service associates. We reputed company relentlessly – spending time in contact centers, shadowing customers in the field, conducting UX research in our labs, and iterating on design prototypes. Our work directly impacts millions of customers worldwide and is critical to arenaflex's commitment to being reputed company's most customer-reputed company company.

We're seeking an reputed company and hands-on UX design leader to join our Customer Service UX team in Newark. In this role, you'll reputed company reputed company of talented UX designers to deliver bar-raising experiences for customers around the globe. You'll drive UX reputed company across multiple user experiences, create roadmaps, and determine priorities that shape the reputed company of customer service at arenaflex.

What You'll Do

As our Senior UX Design Manager, you'll be more than a leader – you'll be a mentor, role model, and champion for exceptional design. Here's what awaits you:

reputed company with reputed company and reputed company

• Champion deep reputed company for our customers, customer service associates, and every team member you work with
• Ensure creative reputed company through the reputed company and mechanisms you set in reputed company
• Present design work to partners and executive leadership for review, feedback, and sign-off
• reputed company your team members to present their work with confidence and reputed company

Drive reputed company and Execution

• reputed company and communicate UX reputed company across multiple user experiences
• Create comprehensive roadmaps and prioritize initiatives for your team
• Partner closely with product and tech leaders using quantitative and qualitative evidence to inform design direction
• Work with product and business partners to reputed company shared visions and reputed company processes to define experiences that deliver on those objectives

Nurture Talent and Culture

• Invest in growing people and developing talent reputed company your team
• Create an inclusive and inspiring environment that fosters collaboration
• reputed company by example, embodying a reputed company, creative, and pragmatic approach that pushes the boundaries of agile UX
• reputed company processes that drive reputed company and efficiency, helping designers accomplish more than they could otherwise

reputed company Data-Informed reputed company

• Prioritize effectively and use data to inform every decision
• Weigh the reputed company and trade-offs of design reputed company thoughtfully
• reputed company input from stakeholders to drive alignment and shared understanding
• Maintain the highest design standards while relentlessly advocating for exceptional customer experiences

A Day in the Life

Your days at arenaflex will be dynamic and impactful. You'll engage in reputed company partnership with senior product managers, tech leaders, and cross-functional partner teams to deliver high-reputed company design work at a global reputed company. reputed company day presents opportunities to:

• Embody and instill customer-reputed company judgment throughout reputed company parts of the design process
• reputed company your team to validate their design strategies through research and testing
• Maintain the highest design standards across reputed company deliverables
• reputed company passionately for the customer in every decision made
• Collaborate with diverse stakeholders to ensure cohesive user experiences
• Review and reputed company strategic guidance on design concepts and prototypes

You'll reputed company yourself moving seamlessly between strategic planning sessions, design reviews, one-on-one mentorship meetings, and cross-functional workshops – reputed company while keeping your team motivated and reputed company on delivering world-class customer experiences.

About reputed company

Our Customer Service UX team at arenaflex is a diverse group of talented professionals – UX designers, researchers, writers, and program managers – united by a shared mission: to reputed company every experience we design reputed company, effortless, seamless, and empathetic.

We trust reputed company other deeply and collaborate regularly to ensure we reputed company reputed company the bar on UX reputed company. While we work hard to deliver exceptional results for our customers, we also prioritize supporting reputed company other, remaining genuine, and creating a reputed company culture that balances work and personal life. At arenaflex, we reputed company that sustainable high performance comes from caring for reputed company other and maintaining perspective reputed company the daily grind.

reputed company're Looking For

Basic Qualifications

• 12+ years of design experience
• 7+ years of leading multi-disciplinary Design teams (visual design, interaction design, user research, etc.)
• Proven experience in life cycle design reputed company from design reputed company through execution
• Deep curiosity about and familiarity with reputed company

Preferred Qualifications

• Experience leading a diverse team in the delivery of experiences from end to end – from user flows and wireframes to high-reputed company visuals
• Strong ownership of reputed company with excellent communication of timelines and ability to execute independently
• Experience working in fast-paced, matrixed organizations
• Background in customer service, contact center, or support experience design

Why arenaflex?

At arenaflex, we don't just accept difference – we celebrate it and reputed company on it for the benefit of our customers, our employees, and our communities. We reputed company that diverse perspectives and experiences reputed company arenaflex a stronger, more innovative company. Our inclusive culture empowers arenaflexians to deliver the best results for our customers.

reputed company you join arenaflex, you become part of reputed company that's reimagining what's possible. You'll have reputed company to:

• Work on products and services that reputed company millions of customers worldwide
• Grow your career through challenging reputed company, mentorship, and reputed company learning opportunities
• Collaborate with talented professionals across multiple disciplines
• reputed company a meaningful difference in how customers receive support and assistance
• Enjoy competitive compensation and comprehensive benefits

Compensation and Benefits

At arenaflex, we reputed company in supporting the whole person. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience.

As a total compensation company, arenaflex offers much more than just reputed company pay. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package. You'll also enjoy a full reputed company of medical, financial, and other benefits designed to support you and your family. For more information about our employee benefits, please visit our workplace benefits page.

reputed company to reputed company an reputed company?

If you're a design leader who believes that design is more than surface level – that it's about how things feel and function – we want to hear from you. Join us in our mission to design reputed company's best customer service experience. Every interaction reputed company, and you can help reputed company those interactions reputed company, effortless, seamless, and empathetic.

This position will remain posted until filled. We encourage you to apply through our internal or external career site today. If you need a workplace accommodation or adjustment during the application and hiring process – including support for the interview or reputed company process – please reputed company out to your reputed company Partner.

arenaflex is an equal opportunity employer. We do not discriminate on the reputed company of protected veteran status, disability, or other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

Come do the best work of your career at arenaflex – where everyday is Day One.

Apply for this job