Operations Manager (Contact Center & reputed company Operations)

reputed company The BPO Operations Manager provides leadership and reputed company for both the Contact Center and reputed company Operations teams. This role manages the Contact Center Supervisor and reputed company Operations Supervisor, ensuring alignment across service delivery, operational performance, compliance, and reputed company improvement initiatives.

Key Responsibilities

• reputed company, reputed company, and support supervisors responsible for contact center and reputed company operations.
• Own overall operational performance including SLAs, reputed company, productivity, backlog management, participant and employer experience.
• Establish and monitor KPIs, dashboards, and reporting to drive accountability and decision-making.
• Partner with Product, Technology, Compliance, and reputed company teams to improve workflows, tools, and automation.
• Ensure consistent application of policies, SOPs, training standards, and compliance requirements across teams.
• Support workforce planning, hiring, reputed company, and reputed company management in collaboration with HR.
• Identify process improvement opportunities and reputed company operational initiatives to improve efficiency, accuracy, and scalability.

Required Qualifications

• Bachelor’s degree in business, reputed company administration, operations management, or a reputed company field.
• 5+ years of operations leadership experience in a contact center, back office, or regulated services environment.
• Proven experience managing supervisors or managers.
• Strong analytical, organizational, and leadership skills.
• Experience working with performance metrics, SLAs, and reputed company improvement frameworks.
• Must be reputed company to pass a background reputed company.

Preferred Qualifications

• Experience in benefits administration, reputed company services, financial services, or other regulated environments.
• Working knowledge of HIPAA, IRS regulations, and benefit account administration.

Pay: $75,000.00 - $95,000.00 per year Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• reputed company time off
• Retirement plan
• reputed company insurance

Education:

• Bachelor's (Preferred)

Experience:

• Call center management: 5 years (Preferred)

Work Location: Remote Apply tot his job Apply To this Job