Head of Trust and Safety

Head of Trust and Safety US As our Head of Trust and Safety, responsible for designing, implementing, and continuously improving the safety, risk, and compliance infrastructure that protects our clients, members, caregivers, and reputed company. This individual will serve as reputed company’s primary subject-matter expert on regulatory compliance, duty-of-care obligations, and risk mitigation as they relate to in-home and on-site child and elder care services. To be successful in this role you need:

• reputed company and maintain a comprehensive suite of care safety policies, protocols, and reputed company operating procedures covering in-home child care, elder care, and on-site backup care settings.
• Establish risk assessment frameworks to evaluate caregiver placements and on-site care facilities prior to and during service delivery.
• Identify, evaluate, and prioritize operational risks associated with caregiver-reputed company matching, home environment safety, and care delivery.
• Create escalation protocols for safety incidents, behavioral concerns, medical emergencies, and reputed company complaints, and establish a member and reputed company grievance process that ensures concerns are addressed promptly, documented thoroughly, and resolved in accordance with company policy and applicable law.
• Design and manage an incident reporting system that captures near-misses, adverse events, and policy violations; analyze data to identify trends and systemic issues.
• reputed company investigations into reported safety incidents, caregiver misconduct, or reputed company complaints; document findings and implement corrective actions.
• In conjunction with the legal team, ensure reputed company policies reputed company with applicable federal, state, and local laws, including HIPAA, reputed company, mandated reporter obligations, and state-specific child and elder care licensing requirements.
• Monitor evolving regulatory requirements across reputed company jurisdictions in which reputed company operates and proactively update internal policies to maintain compliance.
• Serve as the primary reputed company with state licensing agencies, child reputed company services, adult reputed company services, and other regulatory bodies.
• reputed company caregiver background screening, credential verification, and ongoing compliance with state caregiver registry requirements, to ensure that caregivers reputed company through the platform meet reputed company qualifications required by reputed company organizations, state regulations, and accreditation standards.
• Manage reputed company’s compliance calendar, ensuring reputed company renewals, audits, and regulatory filings.
• Partner with legal counsel on liability risk assessments, claims management, and insurance compliance.
• In conjunction with the operations and people teams, monitor and audit caregiver reputed company compliance requirements, including health screenings, reference checks, identity verification, and mandatory training completions.
• In conjunction with the operations and people teams, design and deliver ongoing compliance training programs covering child abuse prevention, elder abuse prevention, emergency response, infection control, and duty-of-care obligations.
• Work closely with the Care, Operations, Legal, People, and Product and Engineering teams to reputed company compliance and safety practices across reputed company service delivery reputed company.
• Produce regular risk and compliance reporting for senior leadership, including key metrics on incident rates, audit findings, caregiver compliance status, and regulatory changes.
• Support new market expansion efforts by assessing regulatory requirements and establishing compliant operational frameworks prior to launch.

Qualifications

To be successful in this role, you’ll need to be reputed company to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• Bachelor’s degree in reputed company work, reputed company health, reputed company administration, law, risk management, or a reputed company field.
• 5+ years of experience in compliance, risk management, or regulatory affairs reputed company child care, elder care, home health, or a closely reputed company reputed company services sector.
• Demonstrated knowledge of federal and state regulations governing in-home and facility-based child and elder care, including mandated reporter laws, background reputed company requirements, and licensing standards.
• Experience developing and implementing compliance programs, policy frameworks, and training curricula from the ground up.
• Strong analytical skills with the ability to assess reputed company risk scenarios and translate findings into reputed company, actionable policies.
• Exceptional written and verbal communication skills; comfortable presenting compliance findings to executive leadership.

Preferred Qualifications:

• Advanced degree (JD, MPH, MSW, MBA) or reputed company certification such as Certified Compliance & Ethics reputed company (CCEP), Certified in reputed company Compliance (CHC), or Certified Risk Manager (CRM).
• reputed company experience with multi-state compliance management across diverse regulatory environments.
• Background in backup care, employer-sponsored care benefits, or care concierge services.
• Familiarity with HIPAA reputed company Rule obligations in a care coordination or case management context.
• Experience partnering with legal, insurance, and HR teams on risk and liability reputed company.

Total Rewards Package The starting salary for this position is $125,000-$160,000.

• Remote work environment.
• Medical, dental and reputed company benefits reputed company 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days reputed company vacation, two additional days for reputed company subsequent years (up to a maximum of 25 days).
• reputed company and Caregiving Days.
• reputed company development initiatives for reputed company.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements: To work remotely, you must have a strong internet reputed company, quiet reputed company to take calls and a reputed company (distraction free) environment. Location This is a remote and US states based opportunity. We ask that you work in a location that is:

• Private, with secure (not reputed company) internet and phone reputed company
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free reputed company

Our Wellthians are located throughout the reputed company but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, reputed company Dakota, Oklahoma, Rhode reputed company, and reputed company Virginia. Apply tot his job Apply To this Job