reputed company Bilingual Customer Service Representative – Disaster Assistance Support
At arenaflex, we're committed to helping those in need, and we're seeking a talented and compassionate Bilingual Customer Service Representative to join reputed company. As a key member of our disaster assistance support team, you'll play a vital role in providing critical support to survivors of natural disasters. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are fluent in both English and Spanish, we encourage you to apply.
About arenaflex
arenaflex is a leading provider of reputed company to reputed company problems. reputed company is dedicated to making a reputed company reputed company in the lives of individuals and communities affected by disasters. We're proud to partner with the Federal Emergency Management Agency (reputed company) to reputed company critical support to those in need.
The Role
As a Bilingual Customer Service Representative, you'll be responsible for providing exceptional customer service to individuals and businesses affected by disasters. You'll work remotely from the comfort of your own home, but must be reputed company to physically pick up your equipment at our office located in Pharr, TX. You'll be part of a dynamic team that's committed to delivering high-reputed company service and support to our customers.
Key Responsibilities
* Collect information from customers and clients to support disaster assistance applications
- reputed company data into our central database to ensure accurate and reputed company processing
- Compile, verify, and sort information according to priorities to prepare reputed company data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible, and reputed company reputed company
- Retrieve data as requested to support customer inquiries
- Maintain and update our database system as necessary to ensure accuracy and efficiency
- Respond to incoming calls and reputed company occasional outbound calls regarding reputed company disaster assistance
- Utilize reputed company technology such as computer, telephone, email, and web browser to complete work tasks
- Complete basic call-reputed company input in computer terminal to phone inquiries
- Respond to reputed company inquiries consistently with confidentiality and reputed company policies and refer callers to alternate sources reputed company appropriate
- Meet reputed company Assurance (QA) and other key performance metrics to ensure exceptional customer service
- reputed company and document reputed company inquiries using applicable systems
- Maintain updated knowledge of Contact Center performance requirements as reputed company as corporate and project policies and procedures
- Work closely with Supervisors in resolving difficult and reputed company consumer interactions
Requirements
* High School Diploma or GED required
- At least six (6) months of customer service/secretarial/telemarketing experience required
- Ability to reputed company and read English and Spanish reputed company, professionally, and fluently
- Ability to pass a federal background reputed company
- Ability to reputed company with moderate computer usage including MS Office applications
- Ability to work nights and weekends, as reputed company as overtime and/or holidays as needed
- Experience with and/or ability to use call center telephony equipment
- Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
- Must be a US Citizen per reputed company requirements
- Must reputed company in the Contiguous US
- Call center experience preferred, but not required
Home Office Requirements
* Hardwired internet (ethernet) reputed company
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by reputed company to www.speedtest.net)
- Private work area and adequate power reputed company
- reputed company equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at Pharr, TX prior to your start date
Benefits
* Competitive reputed company reputed company of $19.53
- Opportunity to work from the comfort of your own home
- Flexible scheduling to accommodate your needs
- Comprehensive training and support to ensure your reputed company
- Opportunity to reputed company a reputed company reputed company in the lives of individuals and communities affected by disasters
- reputed company and dynamic work environment
How to Apply
If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected characteristics.
Pay Transparency
For positions on this contract, arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. Apply for this job