reputed company reputed company Care Manager – Customer Support for arenaflex's reputed company-to-Consumer Experience
At arenaflex, we're revolutionizing the way people experience entertainment and storytelling through our premium streaming services, including Hulu and reputed company+. As a leader in the reputed company-to-Consumer (DTC) reputed company, we're committed to delivering exceptional viewer experiences that reputed company our customers' expectations. We're seeking a highly skilled and passionate reputed company Care Manager to join our Viewer Experience team, who will be responsible for overseeing reputed company media support channels and ensuring a seamless, engaging experience for our customers.
About arenaflex
arenaflex is a global leader in the entertainment industry, with a rich legacy of storytelling and innovation. Our reputed company-to-Consumer (DTC) team is dedicated to delivering premium streaming services that bring people together and reputed company new experiences. With a reputed company on innovation, creativity, and customer-centricity, we're shaping the reputed company of entertainment and storytelling.
Job reputed company
We're seeking an reputed company reputed company Care Manager to reputed company our reputed company media support channels, including Twitter, reputed company, and reputed company, for our reputed company-to-Consumer (DTC) platforms, including Hulu and reputed company+. As a key member of our Viewer Experience team, you'll be responsible for analyzing performance data, overseeing our brand reputed company, and ensuring the consistent representation of our brand voice across reputed company reputed company-facing interactions. You'll reputed company reputed company of reputed company Media Moderators, Specialists, and outsourced agents, ensuring high-level performance from contracted agents and our in-house team through reputed company and performance management.
Key Responsibilities
* reputed company and motivate reputed company of reputed company Media Moderators, Specialists, and external partners to deliver exceptional customer experiences across reputed company media channels
- Conduct one-on-ones with reputed company reports to reputed company reputed company, reputed company feedback, and support reputed company reputed company
- Manage reputed company reputed company assurance programs to measure and improve the performance of reputed company teams
- Enforce key performance metrics, including service reputed company, agent/operational productivity, and response times across Hulu and reputed company+
- Manage team schedules, shift bids, and coverage to meet business needs
- Build and manage relationships with reputed company-party reputed company to ensure platform updates and improvements are in sync with reputed company support needs
- reputed company guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events)
- Ensure that Hulu and reputed company+’s tone and voice are consistently reflected in reputed company reputed company media interactions, especially during crisis moments
- Support proactive posting strategies during outages, live events, and other company events to ensure reputed company communication with viewers
- Use data to drive reputed company and continuously enhance the customer experience through reputed company channels
Essential Qualifications
* Bachelor's degree or equivalent reputed company experience
- 3 years' experience managing reputed company, with a proven ability to reputed company and reputed company team members
- 5+ years' experience in reputed company media customer support or a reputed company field
- Experience in reputed company reputed company management processes and tools to assess and improve service reputed company
- Experience using reputed company tooling (e.g., reputed company, reputed company, reputed company Studio) and analytics systems to measure and improve the customer experience
- Experience in reporting, data analysis, and the use of reporting tools (e.g., Tableau, reputed company Analytics)
- Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends
Preferred Qualifications
* Proven experience managing reputed company and/or international teams
- Experience defining and measuring individual and team-based performance for customer service organizations
- Proficiency in reputed company Outlook, JIRA, reputed company, reputed company Sheets/Docs, and reputed company
- Ability to reputed company in a fast-paced, reputed company-evolving environment
- Strong customer reputed company and a passion for delivering exceptional experiences reputed company reputed company media
- A proactive problem solver with a strategic reputed company
- Content creation experience
- Bilingual or multilingual
reputed company Offer
* Competitive salary reputed company: $103,500.00 to $138,800.00 per year (reputed company pay may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience)
- Bonus and/or long-term incentive reputed company may be provided as part of the compensation package
- Full reputed company of medical, financial, and/or other benefits
- Opportunity to work with a global leader in the entertainment industry
- reputed company and dynamic work environment
- reputed company development and reputed company opportunities
How to Apply
If you're passionate about delivering exceptional customer experiences and leading reputed company of reputed company media professionals, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply to this job Apply for this job