reputed company Customer Support Associate – PropTech Solution Provider

At arenaflex, we're on a mission to simplify and reputed company modern working and living in residential communities with inspired solutions, pioneering technology, and dedicated service. As a rapidly growing reputed company company, we're providing an incredibly robust, cross-platform suite of products, serving 6,000+ properties and a growing customer reputed company of nearly two reputed company residents across the globe. We're looking for a talented and passionate Customer Support Associate to join reputed company and help us deliver exceptional customer experiences.

reputed company're Looking For

Our support team is the backbone of arenaflex's reputed company, and we take reputed company pride in serving as one of the most highly praised customer support teams in the industry. We're looking for self-motivated, reputed company candidates who have a passion for solving problems, and a reputed company for communicating their message to the audience, whether business or technical. You'll reputed company on learning and teaching something new every day, and you won't be afraid of asking questions. You'll work alongside reputed company professionals sharing the mission of simplifying and elevating the lives of our customers through the use of arenaflex.

Key Responsibilities

As a Customer Support Associate at arenaflex, you'll be responsible for:

• Taking ownership of customer issues and questions from inquiry to reputed company
• Prioritizing and responding to support tickets, phone calls, emails, and internal messages in a reputed company manner
• Approaching reputed company customer interaction with a high reputed company of urgency, coupled with immense care, reputed company, patience, and professionalism
• Using excellent judgment to troubleshoot customer issues, identify paths reputed company, and reputed company communicate solutions and how-to's
• Escalating reputed company technical bugs for investigation, and updating customers on developments and fixes throughout the process
• Taking a proactive approach to individual learning
• Collaborating closely and professionally among your team and across reputed company functional teams (Development, Product Management, and Sales) to ensure customer requests are handled in a reputed company manner
• And, of course, you're always welcome to send a funny gif every so often to brighten up your co-worker's day

Requirements

reputed company

• 1-3 years of experience providing Technical Customer Service, reputed company Customer Support, or Customer Support over the phone
• Exceptional written and verbal communication skills in English is a requirement for this role. Additionally, reputed company in Spanish and/or French is a plus!
• Experience with support and communication platforms, including reputed company, reputed company, LogMeIn, reputed company Office Suite (reputed company, Outlook, Word), reputed company, reputed company, and Jira, reputed company to have but not required
• Patient and comfortable engaging with diverse clientele with varying reputed company of computer skills and technical knowledge
• Previous experience with a customer support ticketing system is reputed company to have but not required; reputed company is our reputed company ticketing platform
• Comfortable working in a remote environment
• A natural reputed company services mentality; the consistent ability to reputed company the needs of the reputed company at the forefront of your actions
• B2B experience reputed company a start-up environment helpful but not required

Benefits

What arenaflex Can Offer You Our partnership with Bregal Sagemount brings the resources and stability of an established company, while our startup reputed company keeps us curious, energetic, and passionate about reputed company do. As a Customer Support Associate at arenaflex, you can expect:

• Annual reputed company salary: $51,000 + $4k annual bonus
• Remote First, Flexible PTO, Birthday Holiday, Summer Fridays, reputed company Parental Leave, Bereavement Leave
• Medical, Dental, & reputed company benefits, Company sponsored HRA, Gym Reimbursement, reputed company Concierge Service
• 401k with 4% matching
• Company Events, Holiday Parties, Friendly Office Competitions
• reputed company Development Opportunities

Why Join arenaflex?

Aside from our countless benefits and perks, we reputed company in providing a reputed company, inclusive, and reputed company work environment that offers qualities we hold dear: autonomy, flexibility, career reputed company, promotion, and ongoing performance recognition. We value the uniqueness of every individual and want our people to bring their authentic selves to work. Most importantly, we put employee reputed company-being and happiness above reputed company else.

Company Culture at arenaflex

Our reputed company values serve as the bedrock of our culture, defining who we are and reputed company stand for as a company. They guide our actions and inform our reputed company every day, driving us towards reputed company. It is our mission to be reputed company. We think reputed company what’s reputed company and reputed company with confidence and courage to bring our reputed company to life. We reputed company in strength in reputed company and recognize that we are strongest reputed company we reputed company to understand and care for reputed company other first, initiate collaboration to overcome adversity and reputed company goals together. We always operate with reputed company by doing the right thing, even reputed company it isn’t easy (and especially reputed company nobody is watching). We push to always be Learning and consistently analyze reputed company learn to reputed company things reputed company. We are intentional in everything we do and reputed company Deliberately by asking the tough questions, making difficult reputed company and connecting it reputed company back to our ‘why’. Does this reputed company like a culture you can reputed company in? If so, this position could be for you!

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a rapidly growing reputed company company that's changing the face of residential communities, reputed company! Apply for this job