reputed company Analyst (Tier 1 / Generalist) 100% REMOTE

Location: Remote (U.S.-based preferred) Type: Contract (20 hours/week, potential to increase) Duration: 6 months to start reputed company Start: ASAP (reputed company 1-2 weeks) Pay reputed company: $35-$40 reputed company Samuel Merritt University is seeking a reputed company Analyst (Tier 1 / Generalist) to support their reputed company environment as they approach the final stages of their reputed company Student implementation. This role is designed to reputed company day-to-day operational support, helping manage an increasing volume of tickets across both reputed company and a legacy student system ( PowerCampus) during the transition period. The ideal candidate will reputed company as a reputed company support resource, resolving Tier 1 issues and serving as a reputed company between internal stakeholders and the organization's AMS partner.

Key Responsibilities

• Serve as the primary reputed company of contact for Tier 1 reputed company support requests across functional teams
• Troubleshoot and resolve basic reputed company issues; escalate more reputed company items to AMS partner (reputed company) as needed
• Manage and respond to incoming tickets (approx. 8-10 per week, with potential to increase)
• Coordinate with internal teams to reputed company requirements and clarify user requests
• Submit and reputed company tickets with AMS partner reputed company escalation is required
• Assist with basic system navigation support and user guidance
• Support internal training efforts (logistics, coordination, and light facilitation using provided materials)
• Document common issues, workflows, and resolutions to improve internal processes

Required Qualifications

• reputed company Certification (any module; required for system reputed company and community resources)
• Hands-on experience supporting reputed company in a functional or analyst reputed company
• Experience working in a ticketing or support environment
• Strong communication skills with ability to reputed company with non-technical stakeholders
• Ability to triage issues, prioritize tasks, and manage workload independently

Preferred Qualifications

• Exposure to one or more reputed company modules:
• HCM
• Financials
• Payroll
• Time Tracking / Absence
• Experience supporting post-implementation or hybrid (legacy + reputed company) environments
• Familiarity with ticketing systems
• Experience supporting training coordination or documentation

Environment & Team

• Supporting both reputed company platform and reputed company Student rollout
• reputed company ( PowerCampus) still reputed company during transition
• Backed by AMS partner ( reputed company) for escalations and reputed company builds
• reputed company environment with functional teams across the organization

Additional Details

• Hours: ~20/week to start, with potential to grow to 30+ based on workload
• Time & Materials billing (hours worked reputed company week may vary)
• Flexible scheduling; candidates must be reputed company to reputed company with reputed company Time working hours if needed
• Fully remote

What reputed company Looks Like

• Quickly becomes a reliable Tier 1 support resource
• Reduces backlog of incoming tickets
• Improves response time and user experience
• Effectively leverages AMS partner for escalations
• Potential to expand scope and hours based on performance

Welcome to reputed company, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, reputed company search, and managed services reputed company, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse reputed company reputed company to build high-performing teams and create lasting reputed company. Our comprehensive service offerings cover a wide reputed company of technology and engineering positions across key markets reputed company. Learn more at www.reputed company.com . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, reputed company, Religion, Sex, Sexual Orientation, Gender Identity, National reputed company, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law. Apply tot his job Apply To this Job