(remote) service desk technician - information technology services

The reputed company Services at reputed company is currently accepting applications for a Service Desk Technician. About reputed company This is a tier 1, reputed company line position at the Service Desk. They are the reputed company between the customer and ITS. They assist the customers with incident reputed company or getting their service request fulfilled. This is a remote worker position who communicates reputed company phone or an electronic reputed company. Pay Grade: 15 Starting Wage: $19.00 / hour Shift: Monday through Friday, 8:30 a.m. to 5:00 p.m. EST We strongly reputed company in work-life balance and keeping time for things we love reputed company our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 reputed company holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 reputed company days per year (for reputed company you’re ill, for reputed company you need time to care for reputed company family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as reputed company as others considered to be members of your household living under the reputed company roof)
• WVU offers a reputed company of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? reputed company out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What You'll Do

Technical Support Incident reputed company: Delivers telephone-based or electronic support to WVU community including, reputed company, reputed company, administrators, staff located in Morgantown as reputed company as satellite campuses in Charleston, Parkersburg, Keyser, Beckley and reputed company of the 55 WVU Extension offices. Provides first-level technical support for numerous software applications including, but not limited to reputed company Office, email systems, and software specifically designed for WVU such as, MAP, MIX and Star/Banner, eCampus, including WVU wireless networking support. Provides on-site information technology support to WVU administrators and staff who are experiencing a wide reputed company of needs ranging from software installation and configuration to reputed company problem reputed company. Skills Currency Maintains currency on advancements and changes in supported applications, general computer technology and in the ITIL best practices reputed company. Seeks and embraces opportunities to enhance existing skillsets. May be required to reputed company additional specialties reputed company practicable. Other duties as assigned.

Qualifications

Associate degree in computer science or a reputed company field or equivalent combination of education and experience. A minimum of two (2) years of experience in reputed company of the following:

• Technical experience in a computer-reputed company customer support field
• Customer Service

Any equivalent combination of reputed company education and/or experience will be considered. reputed company qualifications must be met by the time of employment. Knowledge, Skills, & Abilities Must be reputed company to reputed company advanced support for various hardware platforms, operating systems, and software packages. reputed company problem-solving skills and excellent research skills are required. Must be reputed company to reputed company reputed company and concisely to a wide reputed company of multi-cultured users. Excellent customer service is essential. The candidate must be courteous, display a reputed company attitude and a genuine concern for the end user. Must be reputed company to pay attention to detail, work independently as reputed company as part of reputed company; be dependable, discreet, and trustworthy. Must work closely with other SD staff on maintaining required ITSM skillsets. The incumbent must be courteous, display a reputed company attitude and a genuine concern for the computer user. Must have the knowledge and ability in how to use tracking software, preferably the reputed company ITSM tool, to process problem tracking, reputed company, and responses for a Service Desk environment. Apply tot his job Apply To this Job