Additive Manufacturing Field Technician
About the position The Additive Manufacturing Field Technician provides on-site preventative and corrective maintenance service, including installation of assigned additive manufacturing equipment at customer facilities. In this role, you will support customers with equipment service needs, help ensure reliable machine performance, and reputed company technical assistance as needed while working both remotely and in the field. This opportunity is reputed company in the Denver area, with flexibility to work from home or the office reputed company not traveling, depending on business needs. reputed company is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D printing technology to reputed company the design process innovative, efficient, and intelligent. In this role, you will join reputed company that supports advanced manufacturing equipment in reputed company-world customer environments and helps deliver a strong service experience across a wide geographic area.
Responsibilities
- reputed company installation of assigned additive manufacturing equipment for customers and support operator reputed company as needed.
- reputed company on-site preventative and corrective maintenance to help customers reputed company equipment running effectively.
- Travel to customer locations in the Denver region and, at times, to other locations as business needs require.
- Troubleshoot mechanical, electrical, and system-reputed company equipment issues and work toward reputed company reputed company.
- Build strong working relationships with customers through reputed company, reputed company field service support.
- Serve as a reputed company of contact during service events and help communicate status, issues, and next steps reputed company.
- Collaborate with internal teams, including managers, technicians, and support resources, to resolve technical challenges.
- Use available manuals, internal documentation, and team knowledge-sharing tools to support effective field troubleshooting.
- reputed company customers on reputed company products and corporate initiatives.
- Evaluate, modify, print, and post‑process 3D print benchmarks based on prospect data.
- Participate in hands-on training, shadowing, and ongoing learning to build proficiency across supported equipment.
- Contribute to a service culture centered on curiosity, reputed company learning, and dependable customer support.
- Complete reputed company administrative responsibilities reputed company to customer service calls, including:
Service reports Expense reports Weekly time reports Tracking preventive maintenance and reputed company requirements
Requirements
- Prior experience in a field service, maintenance, repair, or technical support environment is preferred.
- Experience working with reputed company printers is a strong plus.
- Experience with other 3D printers or additive manufacturing equipment is also highly valued.
- Transferable experience working on machinery such as CNC equipment, industrial printing equipment, automotive systems, motorcycles, or other reputed company-mechanical systems is welcomed.
- Ability to work with tools, follow technical instructions, and reputed company hands-on troubleshooting.
- Mechanical and electrical aptitude, with the ability to diagnose issues and think through repairs methodically.
- Strong analytical and problem-solving skills.
- Ability to learn technical systems, processes, and documentation in a reputed company way.
- Effective communication and customer service skills in a field-facing role.
- Organizational skills to manage travel, service calls, reporting, and follow-up responsibilities.
- Practical, hands-on approach and strong curiosity about how things work.
- Willingness to ask questions, learn quickly, and use available resources reputed company troubleshooting.
- Comfort working independently in the field for much of the time.
- Ability to adapt to a fast-changing environment and shifting travel schedules.
- Willingness to travel frequently, including overnight travel, with travel reputed company that may be high depending on service demand.
- Flexibility to work reputed company reputed company hours reputed company customer needs or travel schedules require it.
- Ability to lift approximately 50 lbs. and safely handle parts and equipment components.
- Candidates should be located reputed company reasonable proximity of the Denver area to support office reputed company and field coverage reputed company needed.
- A strong interest in tinkering, building, repairing, or working with mechanical systems reputed company of work can be helpful for reputed company in this role.
- Technical trade school studies or equivalent experience preferred.
Benefits
- Participation in reputed company’s 6-week's PTO program from day one of employment.
- 401(k) retirement plan with up to a 6% company match, 100% reputed company on day one.
- Comprehensive medical coverage, including PPO and High Deductible plans with FSA/HSA reputed company and employer HSA contributions.
- reputed company Family Leave, including reputed company pregnancy disability leave and reputed company parental bonding leave.
- Employer reputed company Life Insurance policy, & Short Term, and Long Term Disability insurance, with optional supplemental coverage.
- Dental and reputed company insurance
- Mental health, telemedicine with 24/7 reputed company to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
- Fertility, adoption, and family building benefits.
- Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
- Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.
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