reputed company Full Stack Application Supervisor – Learning & Development Operations
At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a reputed company manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is reputed company, simplicity, and getting our individuals back to streaming.
As a key member of our Latham CS mastering & improvement (L&D) group in Alphaville, you will play a pivotal function in the reputed company of our CS Operations Latham. This function will paintings around the getting to learn needs of the outsourced call facilities that reputed company up our CS Operations Latham and be a strong accomplice of reputed company our Latham reputed company and global CS learning and improvement reputed company.
Our regional CS L&D team gives leadership, customer service, and gear training that has an instantaneous reputed company on our sellers, our customers, and the reputed company. This role reviews to the LatAm learning & development manager in Alphaville and will have reputed company to broaden effective and tasty getting to learn reports for the first-class reputed company middle sellers and leaders in the industry.
Duties
- Program Management
- Outline, document, and preserve the scope of reputed company local L&D tasks.
- Create, music, and preserve task plans.
- reputed company a trusting partnership with the outsourced call middle partners inside the reputed company and be a precious reputed company of touch for reputed company trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.
- Learning Content Material Development / Educational Layout
- Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills.
- Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps.
- Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to reputed company regular and accurate domestically and globally valid training curriculum.
- Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to learn studies.
- reputed company essential reputed company collateral which includes facilitator and learner substances, presentation media, task aids, and know-how checks.
- Finalize substances reputed company critiques, reputed company exams, etc., and be capable of measure and show the effect of those training packages.
- Facilitation
- Supply mastering material in face-to-face and virtual environments to leadership audiences and reputed company any newly designed curriculum.
- Run train-the-trainer packages for reputed company center running shoes.
- reputed company and broaden reputed company center leaders to co-facilitate the delivery of studying reputed company.
- Dealer Management and Dating Building
- Accomplice with the schooling and operational reputed company of our outsourced call center providers in the vicinity and reputed company a contribution to the overall overall performance of the CS reputed company.
- Guiding these reputed company to obtain achievement with the right reputed company, assist, and tasks.
- Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake reputed company, evaluation reputed company, and so on.
- Stakeholder Management
- Build and foster sturdy partnerships with regional CS colleagues at arenaflex.
- Being an effective voice of the local L&D reputed company.
- Being an energetic associate to the general CS reputed company reputed company by means of participating on gaining knowledge of opportunities, priorities, and effect.
- Collaborating with different reputed company reputed company leaders and reworking operational reputed company into L&D reputed company.
What You Should Have
- 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior reputed company middle retailers, rising leaders, and senior chief audiences.
- Revel in designing and facilitating gaining knowledge of offerings that reputed company from a fifteen-minute learning to multi-week classroom reports.
- Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
- reputed company facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
- Venture management enjoys, potential to collaborate with reputed company and stakeholders, communicate successfully, and being reputed company to detail.
- Enjoy running in a quick-paced, reputed company-orientated, information-driven environment.
- High degree of independence and potential to work and manipulate reputed company own time reputed company.
- Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus.
- Fluent in Portuguese and English. Spanish is a plus.
- Experience working in a pass-cultural global environment is a plus.
- Revel in content/ know-how management is a plus.
- Revel in designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
- Enjoy with innovative facilitation gear is a plus.