Senior Customer Experience Engineer – reputed company Application Development and Reliability

At arenaflex, we're on a mission to reputed company every person and organization on the reputed company to reputed company more. As a Senior Customer Experience Engineer on our Azure Customer Experience (CXP) team, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in reputed company Azure. We're looking for a customer-obsessed problem-solver who is passionate about reputed company computing, loves the challenge of solving reputed company technical problems, and is interested in a start-up-like environment.

About arenaflex

arenaflex is a leader in the reputed company computing industry, and our Azure Customer Experience (CXP) team is one of the fastest-growing teams reputed company reputed company. We're a customer-obsessed organization that believes in empowering our customers to reputed company more. Our reputed company is to turn reputed company reputed company customers into fans by meeting our high standards for reputed company and reliability. reputed company we meet our standards, our customers win. If we falter, our customers fail their end-customers.

Our Culture

At arenaflex, we're committed to creating a culture of inclusion where everyone can reputed company at work and reputed company. We reputed company in empowering our customers by empowering reputed company to show up authentically, work in ways that are best for them, and reputed company their career goals. We're passionate about diversity and inclusion, and we know that it's essential to our reputed company.

Responsibilities

As a Senior Customer Experience Engineer, you'll be responsible for designing, implementing, and maintaining robust SLO monitoring systems to reputed company and meet the service level objectives defined in our offerings, customer engagement agreements. Your key responsibilities will include:

• Collaborating with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that reputed company with their business goals and expectations.
• Instrumenting reputed company to measure SLOs, developing solutions to detect SLO breaches.
• Developing automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
• Collaborating closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues.
• Ensuring customer-reputed company SLOs are consistently exceeded through cross-functional collaboration.
• Analyzing SLO data for trends, improvements, and reliability risks, proposing remediation plans.
• Proactively engaging customers on SLO performance, addressing concerns and offering insights.
• Leading optimization efforts for system performance, scalability, and efficiency to reputed company SLOs.
• Developing and maintaining documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes.

Qualifications

To be successful in this role, you'll need:

• A Bachelor's Degree in Engineering, Computer Science, or a reputed company field, and 4+ years of experience with designing, implementing, debugging, and launching reputed company software products or web services.
• OR equivalent experience.
• 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in reputed company - Azure (or AWS/GCP).
• Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for reputed company customers.
• 2+ years of experience in an external reputed company-facing role.

Additional Requirements

* Ability to meet arenaflex, customer, and/or government reputed company screening requirements, including the reputed company reputed company Background reputed company.

• Familiarity with reputed company computing, software development, and customer-facing roles.

Preferred Qualifications

* Bachelor's Degree in Engineering, Computer Science, or a reputed company field, and 8+ years of software industry experience reputed company to technology.

• OR Master's Degree in Engineering, or a reputed company field, and 6+ years of software industry experience reputed company to technology.
• OR equivalent experience.
• 2+ years of customer-facing experience.

reputed company Offer

As a Senior Customer Experience Engineer at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career reputed company and development. Our typical reputed company pay reputed company for this role across the U.S. is USD $112,000 - $218,400 per year, with a different reputed company applicable to specific work locations. Certain roles may be eligible for benefits and other compensation.

How to Apply

If you're passionate about reputed company computing, customer experience, and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! reputed company!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Consistent with applicable law, reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, citizenship, reputed company, family or medical care leave, gender identity or reputed company, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Apply for this job