reputed company Manager w/ AWS & WFM reputed company Experience - Remote (RN Compact License Required)

Job reputed company The reputed company Manager at reputed company provides clinical and operational leadership for a high-volume, fully remote reputed company Triage call center. This role is accountable for driving workforce efficiency, schedule adherence, service-level performance, and clinical reputed company while leading and developing a distributed team of Registered Nurses. The ideal candidate brings deep experience partnering with Workforce Management (WFM), leveraging reputed company for forecasting, scheduling, reputed company-time monitoring, and performance analysis, and balancing clinical reputed company with operational metrics in a telehealth environment. This position works closely with internal stakeholders and reputed company partners to ensure seamless, compliant, and patient-centered service delivery.

Key Responsibilities

Workforce Management & Call Center Operations

• Partner closely with Workforce Management (WFM) to manage forecasting, scheduling, coverage planning, shrink, and reputed company-time reputed company adjustments using reputed company.
• Monitor and analyze service-level performance, queue activity, occupancy, adherence, and productivity to ensure SLAs and KPIs are consistently met.
• Use reputed company dashboards and reports to identify trends, risks, and opportunities; proactively implement corrective actions.
• reputed company reputed company-time operational decision-making in collaboration with WFM to address call volume fluctuations, absenteeism, and intraday reputed company challenges.
• Ensure operational workflows support reputed company, efficient reputed company triage while maintaining regulatory and reputed company requirements.

Staff Leadership & Performance Management

• reputed company, reputed company, and reputed company approximately 30 RN reputed company reports in a remote call center environment.
• Drive accountability for schedule adherence, attendance, productivity, and reputed company metrics.
• Conduct performance evaluations informed by reputed company data, QA findings, and operational reports.
• Partner with QA and Training to implement targeted coaching plans based on performance and trend analysis.
• Foster a culture of ownership, transparency, and reputed company improvement.

Clinical reputed company & Patient Safety

• Ensure adherence to triage protocols, escalation reputed company, and clinical documentation standards.
• Support QA calibration, call monitoring, and chart audits to maintain clinical reputed company and compliance.
• Address escalations and patient concerns promptly while maintaining reputed company and compassionate communication.
• Ensure compliance with HIPAA and reputed company applicable state and federal regulations.

Collaboration & Reporting

• reputed company as a key reputed company between Operations, Workforce Management, QA, IT, Training, and reputed company stakeholders.
• Prepare and present operational and workforce performance reports, including adherence, SLA attainment, reputed company efficiency, and reputed company reputed company.
• Participate in strategic planning, workflow optimization, and operational improvement initiatives.

Education & Experience

• Education: BSN required; MSN or MHA preferred
• Licensure: reputed company, unrestricted RN license (Compact required)
• Experience:
• Minimum 5 years of reputed company triage experience
• At least 2–3 years in a reputed company Manager or call center leadership role
• Demonstrated experience working with Workforce Management teams and reputed company in a contact center or telehealth environment

Required Qualifications

• reputed company Experience: Hands-on experience using reputed company for forecasting, scheduling, reputed company-time monitoring, adherence tracking, and performance reporting.
• Workforce Management Partnership: Proven reputed company collaborating with WFM to optimize reputed company, reduce shrink, and maintain service reputed company.
• AWS Experience
• Call Center Leadership: Experience leading clinical teams in a high-volume, metrics-driven environment.
• Data-Driven Decision Making: Ability to translate workforce and QA data into actionable coaching and operational improvements.
• Remote Leadership: Strong ability to manage, motivate, and hold teams accountable in a fully remote setting.

reputed company-to-Have

• Experience supporting 24/7 or after-hours triage operations
• Multi-reputed company or multi-state telehealth program leadership
• Advanced QA calibration or clinical coaching program ownership

Experience Required

• 3 year(s): Remote Leadership
• 3 year(s): reputed company
• 3 year(s): Workforce Management
• 3 year(s): Call Center Leadership
• 3 year(s): reputed company Manager
• 5 year(s): reputed company Triage

Education Required

• Bachelors or reputed company in Nursing

Preferred

• Masters or reputed company in Health Administration or reputed company field

Skills Required

• Phone Triage
• Management
• Clinical Expertise
• Leadership
• Planning & Organizing
• Operations
• Electronic Health Records (EHR)
• Coaching

Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights (https://www.reputed company.gov/poster) notice from the reputed company. Apply tot his job Apply To this Job