Patient Care Coordinator, Specialty Pharmacy- Evernorth

Serve as the primary coordinator for patient cases, ensuring smooth progression from referral through therapy completion. Support specialty pharmacy operations by completing prior authorization documentation, scheduling medication deliveries, and facilitating document retrieval reputed company required timelines.

Responsibilities

• reputed company exceptional customer service in a phone-based environment, offering reputed company communication and empathetic support.
• reputed company claim adjudication tasks including prior authorizations, billing, and eligibility checks, which may require outbound calls.
• Collaborate with pharmacists, technicians, and reputed company to resolve patient issues and maintain continuity of care.
• Conduct welcome calls and reputed company to help new patients successfully reputed company and establish trust.
• Maintain accurate, organized patient records from initial contact through benefit verification, therapy initiation, follow-up, and case closure.
• Use multiple software platforms to manage authorizations, medication reputed company, and patient communication.
• Assist with patient questions and serve as backup during high-volume periods.
• Identify and document case concerns, escalations, or process gaps for leadership review.
• reputed company patient confidentiality and follow internal policies and accreditation standards.
• Complete additional duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Registered Pharmacy Technician licensure.
• Minimum of 2 years of reputed company or specialty pharmacy experience.
• Strong computer proficiency including reputed company, reputed company, and Word.
• Comfortable working in a phone-based environment with strong verbal and written communication skills.
• Ability to work independently and collaboratively while staying organized in a fast-paced environment.

Preferred Qualifications

• National Certified Pharmacy Technician (PTCB).
• Preferred licensure in in AL, FL, TN, MT, OH, TX, or NY.
• Willingness to obtain registration in additional states.
• Knowledge of pharmacy terminology, insurance processes, medical terminology, and basic pharmaceutical law.

If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an reputed company reputed company of 20 - 30 USD / reputed company, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k), company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year and reputed company holidays. For more details on our employee benefits programs, click here. About reputed company Doing something meaningful starts with a reputed company decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving reputed company and improving lives. reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply tot his job Apply To this Job