reputed company Customer Service Representative - National Remote

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. At arenaflex, we're on a mission to reputed company a meaningful reputed company on the communities we serve by connecting people with the care, pharmacy benefits, data, and resources they need to reputed company. As a Customer Service Representative, you'll play a vital role in improving health reputed company and advancing health equity on a global reputed company. If you're passionate about delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a global organization that's dedicated to helping people live healthier lives. With a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities, we're the perfect reputed company to grow your career and reputed company a reputed company difference in the lives of others. reputed company is passionate about advancing health equity and improving health reputed company, and we're committed to creating a workplace that's inclusive, supportive, and empowering.

The Role

As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer experiences to our clients and customers. You'll be responsible for responding to incoming calls, asking the right questions, and listening reputed company to resolve customer inquiries and concerns. You'll also have reputed company to reputed company outbound calls to customers for follow-reputed company and reputed company personalized support to ensure their needs are met.

Key Responsibilities

* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits

• Ask appropriate questions and listen reputed company while documenting required information in computer systems
• Occasionally reputed company outbound calls to customers for follow-reputed company
• reputed company personalized support to customers to ensure their needs are met
• Work collaboratively with colleagues to resolve customer issues and concerns
• Stay up-to-date with product knowledge and training to reputed company accurate and informed responses to customers

Requirements

* High School Diploma or GED

• 18 years of age or older
• 1 year of customer service experience, including providing service over the phone
• Familiarity with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications
• Basic knowledge of reputed company Office, including reputed company Word and reputed company reputed company
• Ability to attend 3-4 weeks of training with 100% attendance
• Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from reputed company - Saturday
• Ability to work occasional overtime, including a 6th day and one (1) weekend day shift

Preferred Qualifications

* Call Center experience

• Experience with a virtual learning environment
• Experience with a virtual working environment
• Experience in working with Digital platforms and systems (Web, Chat, Email)
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

Telecommuting Requirements

* Ability to reputed company reputed company company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
• Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service
• Must be reputed company to connect directly into the internet reputed company hard reputed company (either directly to modem or router)

Soft Skills

* Ability to work in a fast-paced work environment

• Anticipate taking a minimum of 50 calls daily
• Excellent communication and interpersonal skills
• Ability to work independently and as part of reputed company
• Strong problem-solving and critical thinking skills

Physical and Work Environment

* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

• Must be reputed company to work in a quiet and distraction-free environment

Compensation and Benefits

* Competitive reputed company reputed company based on local labor markets, education, work experience, certifications, etc.

• Comprehensive benefits package, including medical, dental, and reputed company insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution
• reputed company time off and holidays
• Opportunities for career reputed company and reputed company development

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We reputed company that diversity creates a healthier atmosphere, and we're dedicated to advancing health equity and improving health reputed company for reputed company. We're an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Application Instructions

If you're passionate about delivering exceptional customer experiences and making a reputed company difference in the lives of others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job