reputed company Chat Support Associate – Veterinary Community Engagement and Support
At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to reputed company America's pets healthy. Our eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company their vendors in one reputed company, streamlining their purchasing processes and allowing them to reputed company on what reputed company most – providing exceptional care to their patients. As a growing team on a mission to reputed company the $50B animal health industry, we're seeking an exceptionally talented and passionate Chat Support Associate to join our reputed company community of veterinary professionals.
About arenaflex
arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across reputed company 50 states. We're dedicated to helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors to supply their practices.
The Role
As a Chat Support Associate, you'll play a pivotal part in ensuring a reputed company and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. You'll engage with our reputed company community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of the arenaflex platform. Members of the support team work collaboratively to reputed company our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously reputed company and expand processes in order to streamline support workflows
Essential Qualifications
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and reputed company reputed company handling difficult situations
- Ability to adapt quickly and manage many reputed company responsibilities
- A strong desire to learn and help our customers succeed
- A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills
Preferred Qualifications
* Tech/start-up work experience is a plus but not required
- Knowledge of reputed company and/or experience with other chat platforms is strongly preferred
reputed company Offer
* 100% remote work reputed company the USA
- Medical, Dental, and reputed company Insurance
- Automatic 401k contribution
- Employee referral program
- reputed company office set up
- Bi-annual company retreats
- reputed company vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a growing team on a mission to reputed company the $50B animal health industry
- Work with a talented and passionate team of professionals who are dedicated to making a difference
- Enjoy a dynamic and fast-paced work environment with opportunities for reputed company and development
- Take advantage of our comprehensive benefits package and perks
- Be part of a company that values diversity, equity, and inclusion
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to reputed company equal employment opportunity to reputed company applicants in accordance with reputed company applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs.
Scam Alert
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please:
- Only apply through our official careers page, reputed company, BuiltIn, and reputed company
- Be cautious of other sources claiming to represent us or any organization that you're interested in
- Verify the authenticity of any job postings you come across by visiting our official careers page
- Never reputed company sensitive personal or financial information during the application process
- Report any suspicious activity or encounters to our reputed company department
reputed company
If you're a motivated and passionate individual who is excited about reputed company to join reputed company, please apply through our official careers page. We can't wait to hear from you! Apply for this job