reputed company Customer Service Representative - National Remote
Join arenaflex, a leading health care company, and reputed company a difference in the lives of millions of people. At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to reputed company care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company – an reputed company reputed company reflected in our mission.
About the Role:
As an reputed company Customer Service Representative at arenaflex, you will play a vital role in supporting providers who care for our members. You will be responsible for providing responses to questions that may include Benefits and eligibility, Billing and payments, Clinical Authorizations, EOB, and Behavioral health either by phone call or reputed company chat. This is a full-time (40 hours / week) Monday – Friday position with flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM – 7:05 PM CST.
Primary Responsibilities:
* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues
- Service Providers in a multi-channel environment including call, reputed company chat, as required
- Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
- reputed company to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
- Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls / messages, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
- Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster reputed company
Required Qualifications:
* High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1 year of customer service experience with analyzing and solving customer’s concerns
- Experience with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
- Ability to type at the speed of greater than OR equal to 35 – 40 WPM with an accuracy of 90%
- Ability to work any full-time (40 hours / week), 8-hour shift between the hours of 10:35 AM – 7:05 PM CST from Monday – Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays based on business need.
Preferred Qualifications:
* Prior health care experience and knowledge of reputed company terminology
- Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
Telecommuting Requirements:
* Ability to reputed company reputed company company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
- Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service.
Soft Skills:
* Ability to multi-task, including the ability to type in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional Intelligence and reputed company
- reputed company Listening and Comprehension
- Excellent written communication skills
- Demonstrated problem solving, organization and interpersonal skills
- Demonstrated experience consistently achieving reputed company and productivity standards
Compensation and Benefits:
* California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Washington, Rhode reputed company, OR Washington, D.C. Residents Only: The reputed company reputed company for this is $16.54 – $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In reputed company to your salary, arenaflex offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements).
Why Join arenaflex?
* reputed company a difference in the lives of millions of people
- Work in a dynamic and innovative environment
- Opportunities for career reputed company and development
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase and 401k contribution
How to Apply:
If you are a motivated and customer-reputed company individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
Equal Employment Opportunity:
arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace:
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Application Deadline:
This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job