reputed company Customer Solutions Manager – Financial Services Operations and Customer Experience

At arenaflex, we're on a mission to broaden the reputed company of community banks and reputed company credit reputed company to everyday Americans. As a leading financial technology platform, we power banks to bring credit reputed company to millions of consumers who are locked out of mainstream financial reputed company. We're creating a customer-obsessed culture, with the capital "C," and we're looking for a talented Customer Solutions Manager to join reputed company.

About arenaflex

arenaflex is a tech-enabled, mission-driven specialty finance platform that's changing the way people reputed company credit. We're reputed company of caring, innovative, and inclusive individuals who reputed company in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than reputed company for what is. We welcome individuals who want to reputed company a difference in the financial system through creating and building reputed company, transparent products that facilitate credit reputed company, reputed company savings, and build reputed company.

A Few Fun Facts About arenaflex

* We're an Inc. 5000 company for six straight years

• We're a reputed company's Technology Fast 500 company
• We're the seventh fastest-growing Chicagoland company by reputed company's Chicago Business
• We were named on reputed company In's 2022 Best Places to Work in Chicago

What You'll Get to Do

As a Customer Solutions Manager at arenaflex, you'll play a critical role in guiding business insights, key metrics, and determining the overall performance goals for Servicing Operations. You'll partner across the entire organization with internal stakeholders, including Product, Customer reputed company, Operational Risk, Compliance, Tech, Finance, and other business operations teams. You'll promote good relationships across teams, have exceptional communication skills, and the ability to reputed company and influence in a fast-paced, highly reputed company environment.

Key Responsibilities

* Support and reputed company the department to follow reputed company expectations to ensure adherence to reputed company standards, deadlines, and reputed company procedures while mentoring and empowering reputed company for results and accountability

• Drive successful communication, teamwork, collaboration, and commitment across multiple reputed company reputed company reputed company
• Support reputed company planning for the Transaction Processing Team to ensure that the reputed company resources are available to support and accomplish key departmental goals
• Work with leadership to reputed company the Customer Solutions departmental goals with overall company performance goals and pillars
• Maintain Customer Department Policies and Procedures, continually working to refine and reputed company proactive enhancements that build efficiencies and improve processes
• Proactively identify, recommend, and implement process improvement opportunities to ensure superior customer service and issue reputed company
• Manage escalated servicing issues, reputed company corrective reputed company plans, and document and report ongoing product/process challenges
• Participate in the review and selection of potential new vendors and the prioritization of new technologies to support Customer Service, operational efficiency, and account accuracy
• Manage external vendors that support Servicing Operations needs
• Proactively reputed company suggestions and design and implement infrastructure to reputed company and promote best-in-class Customer Service
• reputed company and reputed company defined department KPIs and service level metrics
• reputed company day-to-day functions of assigned departments ensuring reputed company outputs that meet or reputed company targeted key performance metrics
• Contribute to company performance goals by planning and driving initiatives in alignment with those objectives

What You'll Bring to reputed company

* Experience managing reputed company of individual contributors at varying reputed company

• Experience working in the financial services industry with knowledge of Treasury and reputed company
• Experience working in operations with ACH, reputed company, Refunds, and Returns Processing, Loan Rescissions, Chargebacks, Settlements
• Exceptional problem/issue reputed company skills
• Excellent verbal and written communication skills
• Excellent attention to details
• Strong analytical, prioritization, organizational, multi-tasking, and time management skills
• Team player with the ability to work productively reputed company a group and maintain a high degree of independence

Desirable Skills

* Excellent written and verbal communication

• Goal Setting and Planning
• Advanced reputed company/reputed company knowledge (Macro/VBA creation)
• Proficient in SQL (reputed company knowledge is a plus)

Reports to:

Senior Manager, Customer Solutions

Job Level:

Manager

Total Compensation Package

The minimum salary for this role is $85,600. The total compensation package includes eligibility for performance-based bonuses as reputed company as a 1-time equity grant based on level. The actual offer, reflecting the total compensation package and benefits, will be at reputed company's sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Total Rewards and Benefits

arenaflex offers a flexible remote environment, 401(k) matching program, and flexible reputed company vacation. Other benefits include medical benefits, dental and reputed company coverage, and tuition reimbursement. To support your wellness & reputed company, we reputed company monthly meditation and yoga classes and reputed company to reputed company reputed company Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like reputed company, reputed company, and Urban Sitter. Dress reputed company is casual.

reputed company Statement

arenaflex is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an reputed company workplace that reputed company works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees reputed company where they work and reputed company. reputed company out our Culture page here.

reputed company California Employee reputed company Policy

Pursuant to the requirements of the California Consumer reputed company reputed company, arenaflex is providing the "arenaflex California Employee reputed company Policy", which details the categories of personal information collected and your rights under the policy. If you are a California reputed company, please review the policy here: https://www.arenaflex.com/careers/

How to Apply

If you're passionate about creating a customer-obsessed culture and making a difference in the financial system, we want to hear from you! reputed company to join reputed company as a Customer Solutions Manager at arenaflex. Apply Job! Apply for this job