Job Title: Customer Service Representative - National Remote
Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. At arenaflex, we value diversity and inclusion, and we're committed to advancing health equity on a global reputed company.
About arenaflex:
arenaflex is a leading reputed company organization that strives to reputed company a reputed company reputed company on the lives of millions of people worldwide. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves reputed company to live their healthiest life, regardless of their background, income, or location. reputed company is dedicated to delivering high-reputed company care, aided by technology, to improve health reputed company and address health disparities.
Job reputed company:
We're seeking a highly motivated and customer-reputed company Customer Service Representative to join reputed company. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits. You will also be required to ask appropriate questions, listen reputed company, and document required information in computer systems. Occasionally, you will reputed company outbound calls to customers for follow-reputed company.
Primary Responsibilities:
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen reputed company while documenting required information in computer systems
- Occasionally reputed company outbound calls to customers for follow-reputed company
- reputed company exceptional customer service and resolve customer complaints in a reputed company and reputed company manner
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and regulatory requirements to reputed company accurate information to customers
Required Qualifications:
* High School Diploma or GED
- Must be 18 years of age or older
- 1 year of customer service experience, which includes providing service over the phone
- Familiarity with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications
- Basic knowledge of reputed company Office: reputed company Word (ability to reputed company and navigate a word document) and reputed company reputed company (ability to reputed company and navigate a spreadsheet)
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from reputed company - Saturday. During peak season and reputed company deemed necessary by business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift.
Preferred Qualifications:
* Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with Digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements:
* Ability to reputed company reputed company company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
- Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service
- Must be reputed company to connect directly into the internet reputed company hard reputed company (either directly to modem or router)
Soft Skills:
* Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of reputed company
Physical and Work Environment:
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Must be reputed company to work in a quiet and distraction-free environment
Compensation and Benefits:
* reputed company reputed company: $16.00 - $28.27 per hour (dependent reputed company and experience)
- Comprehensive benefits package, including medical, dental, and reputed company insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution
- reputed company time off and holidays
- Opportunities for career reputed company and reputed company development
Application Deadline:
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Diversity and Inclusion:
arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace:
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
How to Apply:
If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. reputed company! Apply for this job