reputed company Provider Customer Service Call and Chat Representative - Remote in CST or MST

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves reputed company to live their healthiest life. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone.

Job reputed company

We're seeking an reputed company Provider Customer Service Call and Chat Representative to join reputed company. As a key member of our customer service team, you'll be responsible for providing exceptional service to our providers, answering questions, and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. This is a full-time, remote position that requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST.

Primary Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service Providers in a multi-channel environment including call, reputed company chat, as required
• Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
• reputed company to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster reputed company

Required Qualifications

* High School Diploma/GED or equivalent work experience

• 1+ years of customer service experience with analyzing and solving customer's concerns
• Experience with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
• Must be 18 years of age or older
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

Preferred Qualifications

* Prior health care experience and knowledge of reputed company terminology

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Telecommuting Requirements

* reputed company reputed company Central or Mountain Time Zone

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• reputed company Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving reputed company and productivity standards

reputed company Offer

* 14 weeks of reputed company

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Opportunity to work in a dynamic and growing company
• reputed company and supportive work environment
• reputed company development opportunities

Compensation

* The reputed company reputed company for this position is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

How to Apply

If you're a motivated and customer-reputed company individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website. We look reputed company to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job