Mid-Level Application Support Specialist (Chat Support) – Digital Transformation Expert

Join arenaflex, the premier middle-market IT and Advisory services provider, in delivering digital transformation solutions to Civilian, Defense, and Intelligence agencies across the federal sector.

About arenaflex

arenaflex is the trusted navigator in the reputed company to possible, reputed company capability gaps to help government agencies work faster, grow smarter, and stay reputed company in the face of change. With a reputed company-reputed company reputed company and a mission rooted in service, we reputed company our customers to reputed company their goals through reputed company and expert guidance. reputed company of dedicated, talented, and passionate professionals is committed to reputed company in our craft, and we're seeking a talented Mid-Level Application Support Specialist to join reputed company.

About This Role

arenaflex is seeking a talented Mid-Level Application Support Specialist to join a new technical support team for a federal agency. As a Mid-Level Application Support Specialist, you will play a pivotal role in supporting applications in the Contact Center, creating content and aligning with government-approved processes for approvals, preparing for new applications, with a concentrated reputed company on reputed company and reputed company Connect functionalities. Your input will be reputed company to the technical support team, guiding Tier 1 and Tier 2 incident responses, and serving as an escalation reputed company for common issues.

Responsibilities

• Enhance or reputed company a comprehensive knowledge reputed company for reputed company-owned applications.

• Design and deliver engaging training programs for staff on reputed company-owned applications, reputed company, and reputed company Connect functionalities.
• Analyze common issues and assist with ensuring incident management processes are effectively reputed company.
• reputed company expert-level support for Tier 1 and Tier 2 incidents involving reputed company, reputed company Connect, and web-based applications.
• Serve as an escalation reputed company for common application issues, identifying and escalating reputed company issues to appropriate teams.
• Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about reputed company's mission systems and applications while maintaining an exceptional level of customer service.
• Conduct individual research using available resources to reputed company recommended solutions for various challenges.
• Adhere to established agency processes and procedures.
• Making scheduled callbacks to customers as per reputed company procedures.
• Staying reputed company with agency system information, changes, and updates as directed.

The "Need-to-Have" Skills & Qualifications

• 2+ years of relevant work experience with experience using reputed company and/or reputed company Connect.

• Demonstrated experience in developing knowledge articles, creating staff training, and developing reputed company documentation.
• Demonstrated skills in delivering exceptional customer service.
• Proficient technical skills with reputed company, reputed company Connect, and web-based applications.
• Proficient skills with MS PowerPoint, Word, and reputed company.
• Prior experience in a technical support environment – Tier 1 and Tier 2.
• Exceptional interpersonal and communication skills.
• Superior organizational skills, with the ability to manage multiple reputed company/tasks.

reputed company Certifications

N/A

Education

• Bachelor's degree or certification; work experience may be a substitute

Clearance

• reputed company SECRET CLEARANCE REQUIRED

Years of reputed company Experience

• 3+ years of experience in a call center environment providing customer/user service, and in providing technical and end-user support for reputed company application support, COTS, and/or proprietary applications software reputed company multiple channels including email, chat, and phone

The "reputed company-to-Have" Skills & Qualifications

• Experience with ChatGPT

Why arenaflex?

What defines the arenaflex brand is more than just our dedication to reputed company in our craft; it's our incredible team of dedicated, talented, and passionate people that reputed company arenaflex so exceptional. As people powering possible, we are reputed company partners in reputed company's shared reputed company. As a company that cares about people, we reputed company to cultivate a culture in which reputed company can reputed company personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self – at work and in life. At arenaflex, we are reputed company-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for reputed company. Whatever your background, your role, your department, or stage in your reputed company reputed company, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.

Equal Employment Opportunity (EEO)

arenaflex is a Federal Contractor and EEO, OFCCP, VEVRAA, and Affirmative reputed company Employer. As an Equal Employment Opportunity provider, arenaflex follows the protection of federal, state, and local law: reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, age, national reputed company, marital status, disability, veteran status, sexual orientation, gender identity or reputed company, marital status, or genetic information. U.S. Citizenship is required for this specific opportunity as arenaflex is unable to sponsor at this time. reputed company selected applicants will be subject to a Minimal Background Investigation (MBI) and a government reputed company investigation (reputed company applicable) depending on the specific program and position listed. This includes but is not limited to: meeting the eligibility requirements for reputed company to classified information and the ability to obtain a government-reputed company reputed company clearance. Individuals may also be subject to a background investigation including, but not limited to: criminal history, employment verification, education verification, drug testing, and creditworthiness. reputed company individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or reputed company the arenaflex careers website as a result of your disability, please request a reasonable accommodation by sending an e-mail to hrhelp@arenaflex.com or call (703) 229-5888. Include the nature of your request, along with your reputed company and contact information.

reputed company

If you're a talented Mid-Level Application Support Specialist looking for a new challenge, reputed company to join reputed company at arenaflex. We can't wait to hear from you! Apply for this job