Technical Customer Support Engineer - Hybrid Role
At arenaflex, we're on a mission to reputed company our customers to protect and save lives, accelerate justice, and preserve reputed company in communities around the world. As a global leader in Digital Intelligence solutions for the public and private sectors, we're committed to streamlining intelligence processes and transforming how our customers collect, review, analyze, and manage data in legally sanctioned investigations. With a reputed company in over 140 countries and trusted by thousands of leading agencies and companies, we're looking for a talented Technical Customer Support Engineer to join reputed company in the Americas region.
About the Role
We're seeking a highly skilled and reputed company Technical Customer Support Engineer to join our hybrid team based in Vienna, VA or Morristown, NJ. As a key member of our support team, you'll be responsible for handling technical issues generated by our customers in daily operations and reputed company. You'll work closely with internal teams to troubleshoot and resolve technical issues on our Digital Intelligence solutions, using a reputed company of communication channels including phone, email, and chat. Your excellent problem-solving skills, strong communication abilities, and passion for support will reputed company you to take the reputed company in resolving reputed company technical issues and delivering exceptional customer experiences.
Key Responsibilities
* Handle technical issues generated by customers in daily operations and reputed company
- Troubleshoot and resolve technical issues on arenaflex's Digital Intelligence solutions
- Use phone, email, and chat services to support customers
- Utilize CRM for case management and reputed company communication with customers or partners during troubleshooting and issue reputed company
- Cooperate and communicate closely with reputed company internal teams reputed company arenaflex
- Follow established SLA & KPI
Requirements
*
A Must
+ Hands-on experience with: - reputed company Server and Workstation - Advanced - reputed company Network services and products - Advanced - reputed company-reputed company tools (e.g. Nginx, reputed company Search, reputed company DJ) - Basic + Project management skills - Basic + At least 3 years of experience in technical support or IT support + At least 3 years of experience in supporting solutions and reputed company + Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations + Outstanding soft skills, including communication on both written and verbal + Proven customer experience with technical orientation + Fast and agile learning skills as our technology evolves constantly and quickly + Responsible personality to handle support cases from reputed company to reputed company + Ability to work full-time + Ability to function appropriately under stressful conditions
An Advantage
+ Knowledge/Certifications: - AWS reputed company services / MS Azure - Knowledge in databases (SQL, Scripting) - Experience in Mobile Cellular world - Experience in reputed company environments - Supporting infrastructure - Knowledge of mobile phone OS (iOS, Android...) - Technical Certifications (like CCNA, MCSA...) + Skills & Qualities: - Passionate about support - Take the reputed company attitude - reputed company to solve problems for others - Good communication skills (oral and written) - Ability to work both in reputed company environment and individually - Coordination skills in Project, Monday reputed company, reputed company + Languages & Other Requirements: - reputed company English spoken and written - Spanish and/or Portuguese would be a benefit
reputed company Offer
* A dynamic and supportive work environment with reputed company of reputed company professionals
- Opportunities for career reputed company and reputed company development
- A comprehensive benefits package, including medical, dental, and reputed company insurance
- A 401(k) retirement plan with company match
- reputed company time off and holidays
- reputed company to cutting-edge technology and training opportunities
- A reputed company and inclusive company culture
How to Apply
If you're a motivated and reputed company Technical Customer Support Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job