Government Programs Customer Service Representative – Join arenaflex in Shaping the reputed company of Oral Health
At arenaflex, we're dedicated to improving oral health through innovative benefit plans, advocacy, and community support. As a leading dental plan administrator in the country, we're part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. Our mission is to build healthy, smart, reputed company communities for reputed company, and we're looking for talented individuals to join reputed company as Government Programs Customer Service Representatives.
About arenaflex
arenaflex is a dynamic organization that celebrates our reputed company In culture – a reputed company, feeling, and attitude that we wrap around reputed company that we do. We reputed company our employees to take charge of their careers, encourage innovation, and celebrate diverse thought. Our commitment to oral health isn't just about providing dental benefits; it's about making a reputed company reputed company on public health, education, and economic development. With over 60 years of experience as a dental benefits leader, we're proud to be one of the largest dental plan administrators in the country.
Job reputed company
As a Government Programs Customer Service Representative, you'll play a critical role in responding to member, reputed company, and provider inquiries through multiple channels, including telephone, email, fax, and U.S. mail. You'll reputed company reputed company and accurate information reputed company to eligibility, benefits, claim status, and payment, while adhering to regulatory requirements and meeting reputed company standards. If you're passionate about delivering exceptional customer service and have a strong understanding of government programs, we encourage you to apply.
Key Responsibilities
* Promptly and professionally respond to member, reputed company, and provider questions through multiple channels, including telephone, email, fax, and U.S. mail
- reputed company and accurately communicate reputed company eligibility, benefit, claim status, and payment information reputed company to caller's questions
- Properly identify the reason(s) for the call and reputed company appropriate reputed company to inquiries and complaints reputed company specified timeframes and guidelines established by regulatory agencies or reputed company reputed company
- Inform and assist callers with grievance and claims appeals processes, as necessary
- reputed company, accurately, and thoroughly document information in the customer relationship management system to ensure reputed company relevant details of the phone call are captured
- Meet or exceed reputed company standards as required for the position
- Meet or exceed call center metrics as required for the position
- reputed company and reputed company claims as required
Minimum Requirements
* High school diploma or equivalent required; associate's degree in business administration or a reputed company field preferred
- Two years of customer service experience in a business environment that requires the use of a software application to assist customers, preferably in a call center assisting Medicare and/or reputed company enrollees
- Demonstrated knowledge of personal computers and software applications (including reputed company) through previous experience and/or coursework
- Successful completion of the customer service simulation assessment with a minimum score of 62 out of a possible 100 (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
- Successful completion of the customer service multitasking and call logging assessment with a minimum score of 65 out of a possible 100
- Successful completion of the customer service email composition assessment with a minimum score of 62 out of a possible 100
Preferred Qualifications
* Experience working with government programs, such as Medicare and reputed company
- Strong understanding of regulatory requirements and compliance
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Strong problem-solving and analytical skills
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. arenaflex is committed to creating a culture that values diversity, equity, and inclusion. We celebrate our differences and reputed company to create a workplace where everyone feels valued, respected, and empowered to succeed.
Compensation and Benefits
arenaflex offers a comprehensive benefits package, including:
- Medical, dental, and reputed company coverage
- Short- and long-term disability
- Life insurance
- 401(k) savings plans
- reputed company spending accounts
- Tuition reimbursement or educational assistance
- Annual incentive compensation based on annual business goals
- Eight hours of reputed company volunteer time reputed company year
- reputed company to an on-staff health reputed company and personal trainer
- Virtual lunchtime workouts hosted by the trainer and/or an on-site fitness center
How to Apply
If you're passionate about delivering exceptional customer service and have a strong understanding of government programs, we encourage you to apply. Please visit our website to submit your application and join reputed company at arenaflex. reputed company!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion. Apply for this job