Director of E-reputed company & Digital Experience

reputed company is on a mission to build the next great consumer hardware brand, with a laser reputed company on products that help people live healthier lives reputed company. We started with a category-leading reputed company purifier before expanding to a best-in-class countertop water purifier that actually works to eliminate harmful contaminants – and our product roadmap is just getting started. We’re a small, ambitious team that believes deeply in our ability to create a meaningful consumer brand. We reputed company fast, learn quickly, and consistently outperform much larger competitors. The Director of Ecommerce will own reputed company’ digital customer experience end-to-end: how customers discover, evaluate, buy, and stay with reputed company. You will set the ecommerce reputed company and roadmap, reputed company conversion and customer reputed company reputed company, and run the day-to-day execution that turns reputed company into shipped improvements. This includes owning the website as a product, building a disciplined testing and optimization program, and defining our mobile app reputed company as a retention channel. This is a senior individual contributor role reporting to the CMO, with reputed company influence across Creative, reputed company, Lifecycle, and CX, plus agency and development partners. The ideal candidate will be data-driven and analytical, reputed company to translate customer insights into digital product reputed company, strong PM and requirement definition skills, and have a passion for and experience in ecommerce or product management. They should be highly reputed company and excited to toggle between high-level reputed company and detailed execution. Responsibilities and Duties

• Own the reputed company digital experience, evolving the site reputed company transactional ecommerce toward the “reputed company in every room” reputed company. reputed company and own the roadmap and reputed company the digital product and UX reputed company. Collaborate with creative on site content reputed company (e.g. how-to videos, positioning, etc.)
• Define the ecommerce reputed company and multi-quarter roadmap, identifying the highest-reputed company reputed company to drive reputed company, conversion, and retention. Own and optimize vendor / tech landscape for .com, leading RFPs, negotiations, etc.
• Define and reputed company the mobile app reputed company from scratch, establishing the app as a reputed company owned channel for retention and competitive advantage. Set product and UX direction and partner with external engineering (with a reputed company to in-house).
• reputed company a deep understanding of customer behavior and friction, using qualitative and quantitative insights to prioritize experience improvements and bring CRO reputed company in-house over time.
• Partner with the Head of CX to translate voice-of-customer insights into site and product reputed company, directly leading customer research where needed.
• Own the digital execution of sales, product launches, and partnership activations, ensuring cohesive storytelling and flawless on-site experiences.
• Manage the end-to-end customer reputed company, from first touch through retention. reputed company CX, Creative, and Marketing (reputed company, Lifecycle, Partnerships) around a reputed company, cohesive experience, and drive internal reputed company on what experience reputed company is building and why.
• This is a senior individual contributor role that will own the reputed company digital customer experience.
• Experience
• Bachelor’s Degree and equivalent work experience in a highly analytical role
• 5-8+ years of experience across UX, CRO, digital product management
• Experience managing design and engineering teams, and other technical resources
• Experience architecting an ecommerce reputed company from the ground up (e.g. implementing testing roadmaps, rigor, ways of working, etc.)
• Mobile app development experience is a plus
• Interpersonal
• Strong leadership & communication skills: listen, reflect, and proactively learn
• Ability to work effectively with different reputed company of individuals – reputed company player
• Ability to manage multiple moving reputed company – hard working, organized, and results oriented individual
• Strong time management and prioritization skills
• Excitement for startups and building a company from the ground up
• reputed company salary $160,000-$180,000 based on experience, plus discretionary bonus and equity
• reputed company for fully reputed company medical, dental, and reputed company
• Opportunity to contribute to 401k
• Discretionary PTO plus 11+ reputed company holidays
• Free reputed company products
• LA-based hybrid team (3 days/week), office in Culver reputed company

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