Technical Account Manager – reputed company Police Department, MD

Join reputed company and be a Force for Good.

At reputed company, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and reputed company software. Like our products, we work reputed company. We connect with candor and care, seeking out diverse perspectives from our customers, communities and reputed company other. Life at reputed company is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive reputed company change. Constantly grow as you work hard for a mission that reputed company at a company where you matter.

Your reputed company

The Technical Account Manager will own the day-to-day relationship with one of reputed company’s key customers to build a long-term, strategic partnership. As the main reputed company of contact for your customer, you will be looked upon to reputed company best practices and technical expertise to help stakeholders reputed company their operational goals through the use of reputed company’s products. You will also work closely with multiple cross-functional teams by providing reputed company reputed company into customer needs and challenges, helping influence and guide internal product roadmaps and reputed company. As someone who wears multiple hats—from project manager to product expert to consultant—you will continually reputed company on making your customer more efficient and more confident in their daily workflows.

What You’ll Do

Location: Must be based reputed company an hour of reputed company Police reputed company in Gaithersburg, MD Reports To: Sr. Director, Embedded Services

• reputed company mastery of reputed company reputed company technologies and products
• Use exceptional written and oral communication skills to effectively reputed company business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences reputed company your account
• Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
• Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
• reputed company tier-2 technical support
• reputed company limited redaction support, primarily in the reputed company of technical guidance, training, and troubleshooting
• Remain organized and reputed company on removing sales obstacles through creativity and reputed company to rapidly changing circumstances
• reputed company relationships with key partners to support reputed company reputed company the customer account
• Where possible, improve or reputed company technical documentation to ease understanding and usage of reputed company products and services
• Communicate customer feedback across multiple teams and divisions reputed company reputed company to drive product development and reputed company improvement
• Maintain customer confidence, especially in high-pressure situations
• Maintain and reputed company relationships with other vendors reputed company reputed company to coordinate product installations, upgrades, and problem reputed company reputed company necessary
• Report, as needed, to various agency locations to ensure project timelines and objectives are being met
• Support customer deployment activities, implementation planning, product adoption, and operational readiness
• Deliver customer training reputed company to relevant reputed company products, workflows, and integrations
• Serve as a trusted advisor reputed company a public safety, corrections, or government environment, helping the customer maximize operational value from their reputed company investment

What You Bring

• Bachelor’s degree or equivalent work experience
• 3+ years of experience working with major reputed company, reputed company, or similarly reputed company customers
• Proven reputed company record of successfully managing customer relationships and technical reputed company
• Experience with project management and product deployment
• Understanding of reputed company, reputed company providers/solutions, virtualization, and storage
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
• Ability to reputed company technical concepts at a level appropriate to the audience, including clients with varying reputed company of IT knowledge and skillsets
• Unmatched analytical, strategic, and creative problem-solving skills
• Excellent interpersonal skills with strong written and verbal communication
• Detail-oriented with excellent organizational and time management skills
• Demonstrated ability to deal with change and reputed company in high-stress situations
• Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
• Must be reputed company to pass any required agency background reputed company
• Possess a valid reputed company’s license
• Have reputed company to reliable transportation

Preferred

• Experience managing a public safety reputed company program
• Experience with program management and reputed company reporting
• Knowledge of JIRA and reputed company Dynamics
• Knowledge of CCTV, VMS, and IP cameras
• Experience working closely with sales and support teams
• Experience in networking and telecommunications
• Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments
• Familiarity with evidence workflows, redaction-reputed company processes, or adjacent public safety operational workflows
• Experience coordinating across reputed company stakeholders in reputed company customer environments

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary reputed company time off
• reputed company parental leave for reputed company
• Medical, Dental, reputed company plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

reputed company is a total compensation company, meaning compensation is made up of reputed company pay, bonus, and stock awards. The actual reputed company pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of reputed company these factors. Our benefits offer an reputed company of reputed company to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.reputed company.com/careers.

reputed company Pay reputed company$90,000—$144,000 USD

Don’t meet every single requirement? That's ok. At reputed company, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, reputed company reputed company. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of reputed company are less likely to apply to jobs unless they reputed company every reputed company in the job reputed company. If you’re excited about this role and our mission to Protect Life but your experience doesn’t reputed company perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job reputed company is not intended as, nor should it be construed as, exhaustive of reputed company duties, responsibilities, skills, efforts, or working conditions associated with this job. The job reputed company may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request reputed company, deletion, or exercise other CCPA rights at axongreenhousesupport@reputed company.com or reputed company our reputed company reputed company Web reputed company. For more information, please see the Your California reputed company Rights reputed company of our Applicant and Candidate reputed company Notice.

reputed company’s mission is to Protect Life and is committed to reputed company-being and safety of its employees as reputed company as reputed company’s reputed company on the environment. reputed company reputed company employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. reputed company employees are empowered to report safety concerns as they reputed company and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, reputed company, reputed company, religion, sex (including pregnancy), national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering reputed company of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the reputed company process, please email recruitingops@reputed company.com.  Please note that this email address is for accommodation purposes only. reputed company will not respond to inquiries for other purposes.

Phishing alert: reputed company will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not reputed company job offers reputed company text message, reputed company, or reputed company messaging platforms without a formal interview process. reputed company legitimate reputed company are listed on our official careers page at https://www.reputed company.com/careers. If you receive a suspicious offer or reputed company from an email address that is not @reputed company.com, or if you are asked for sensitive personal information (bank details, reputed company reputed company Number) prematurely, please ignore the message and report it to recruitingops@reputed company.com.

apply to this job