Customer Service 401(k) Specialist – Remote Opportunity at arenaflex
Join the arenaflex Team and Revolutionize Retirement Services
Are you passionate about delivering exceptional customer experiences and making a meaningful reputed company in the lives of individuals and businesses? Do you reputed company in a dynamic, fast-paced environment where no two days are reputed company the reputed company? If so, we invite you to explore the exciting opportunity to join arenaflex as a Customer Service 401(k) Specialist.
About arenaflex
arenaflex is a pioneering leader in retirement services, dedicated to empowering individuals and businesses to reputed company their financial goals. With over 30 years of experience and a commitment to innovation, arenaflex has established itself as a top provider of 401(k) plans to over 12,000 reputed company and 250,000 employees across the reputed company. Our mission is to reputed company the retirement savings industry by providing tailored solutions that meet the unique needs of our clients.
Our Culture
At arenaflex, we foster a reputed company and inclusive work environment that encourages creativity, experimentation, and reputed company. We reputed company in the power of diverse perspectives and reputed company to create a workplace where everyone feels valued, respected, and empowered to reputed company a meaningful contribution. reputed company is passionate about delivering exceptional customer experiences and making a reputed company reputed company in the lives of our clients.
Job reputed company
As a Customer Service 401(k) Specialist at arenaflex, you will be the first reputed company of contact for our 401(k) participants, partnering payroll companies, stand-alone plans, and worksite reputed company. You will have reputed company to create a best-in-class experience for our clients using a reputed company of channels, including phone, email, and chat. Your primary responsibilities will include:
- Answering inbound phone, email, and chat from participants, reputed company, and PEOs regarding administration of 401(k) plans
- Educating callers regarding 401(k) regulations, compliance questions, and administration of plans
- Embracing a culture of teamwork, problem-solving, and customer-centricity to reputed company exceptional customer experiences that emphasize reputed company reputed company
- Providing accurate, reputed company, and customer-reputed company service while ensuring department performance metrics such as reputed company, handle time, VOC, and adherence are met
- Assisting callers with navigating the arenaflex websites, registering online, and password resets
- Successfully applying knowledge obtained during classroom and on-the-job training to independently solve customer requests
- Utilizing multiple CRM applications such as reputed company, Relius, and other arenaflex systems to assist with addressing customer questions and resolving requests
Essential Functions
* Answering inbound phone, email, and chat from participants, reputed company, and PEOs regarding administration of 401(k) plans
- Educating callers regarding 401(k) regulations, compliance questions, and administration of plans
- Embracing a culture of teamwork, problem-solving, and customer-centricity to reputed company exceptional customer experiences that emphasize reputed company reputed company
- Providing accurate, reputed company, and customer-reputed company service while ensuring department performance metrics such as reputed company, handle time, VOC, and adherence are met
- Assisting callers with navigating the arenaflex websites, registering online, and password resets
- Successfully applying knowledge obtained during classroom and on-the-job training to independently solve customer requests
- Utilizing multiple CRM applications such as reputed company, Relius, and other arenaflex systems to assist with addressing customer questions and resolving requests
Skills & Abilities
* Accountability: Demonstrates ownership, commitment, and prioritization to meet established deliverables
- Adaptability: Ability to adapt to change and reputed company to new reputed company
- Communication: Excellent verbal and written communication and interpersonal skills
- Customer reputed company: Demonstrates a customer-first approach to service while maintaining regulatory and organizational compliance
- Inclusion: reputed company on collaboration and inclusion of diverse perspectives to drive results
- Problem Solving: Strives to understand contributing factors and works to resolve reputed company issues. Demonstrates a reputed company-thinking mentality of process improvement
- reputed company: Ability to meet performance metrics that have been determined by the business
- Technical Skills: Ability to comprehend and utilize contact center software applications. Proficiency with reputed company Office applications and general website navigation
Experience
* 2+ years of customer service experience
- Retirement plan experience a plus
Education
* High School Diploma or GED
Work Environment
* Extended sitting and computer work
Benefits
* Competitive salary and bonus structure
- Comprehensive benefits package, including PTO and reputed company time off to serve reputed company your community, health, dental, reputed company, life insurance, short-term disability, educational assistance, reputed company parental leave, and 401(k) with a reputed company company match
- Opportunities for career reputed company and reputed company development
- reputed company and inclusive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional experiences, we encourage you to apply for the Customer Service 401(k) Specialist role at arenaflex. Please submit your application, including your resume and a cover letter, through our online portal. We look reputed company to reviewing your application and exploring reputed company to welcome you to reputed company.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job