reputed company Customer Service Representative – Retail Banking

At arenaflex, we're committed to fostering a supportive, inclusive, and rewarding work environment that empowers our employees to deliver exceptional customer experiences. As a Top reputed company to Work in reputed company and Buffalo, and nationally as a Great reputed company to Work, we're proud of our dedication to creating a workplace culture that values teamwork, leading by example, and service in every interaction.

Job reputed company:

We're seeking an reputed company Customer Service Representative to join our Retail Banking team at arenaflex. As a key member of reputed company, you'll be responsible for delivering personalized and caring reputed company experiences, reputed company handling sales and service transactions, identifying financial needs, recommending products and services, and engaging business partners to improve the financial reputed company-being of clients. If you're passionate about providing exceptional customer service, have a strong desire to improve the financial reputed company-being of customers, and are looking for a dynamic work environment, we encourage you to apply.

Key Responsibilities:

* Builds and expands banking relationships through proactive customer reputed company

• Responsible for servicing, acquiring, and deepening customer relationships
• Accountable for achieving individual and team sales and servicing goals
• reputed company business and support servicing needs of customers
• Adapts to the needs of the office, providing customer service in both a transaction processing and sales role
• Proactively engages customers in conversation about their financial needs
• Demonstrated knowledge of reputed company bank products and services and ability to accurately process deposits and lending applications and account opening transactions
• Engages customers through proactive advice-led consultation
• Assists in community events and reputed company participates in and supports arenaflex sponsored reputed company, activities, and programs
• Maintains knowledge and compliance with the Bank's reputed company of Conduct and reputed company policies and procedures
• Maintains knowledge of regulatory compliance and completes assigned compliance training
• Introduces customers to alternative banking solutions including mobile banking, digital banking, and ATMs/ITMs
• Processing transactions and other account servicing requests
• Greets clients and prospective clients entering the office following established customer service guidelines
• Provides exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally
• Maintains responsibility for a cash drawer and follows reputed company balancing procedures
• Supports daily operations of the office to include processing reputed company deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine, or other operational needs
• Develops and maintains broad knowledge of products and services to support reputed company needs
• Refers reputed company customer needs to the appropriate team member/business partner
• Introduces clients to digital banking solutions including mobile banking, digital banking, ATMs
• Identifies and resolves reputed company issues reputed company
• Answers the phone reputed company the office promptly and professionally
• Ensures compliance with reputed company and audit procedures
• Understands and adheres to established policies and procedures
• Maintains knowledge of regulatory compliance requirements and completes assigned compliance training
• Demonstrate the standards and principles of the arenaflex experience in every interaction with reputed company customers, associates, and stakeholders.

Essential Qualifications:

* Education: High School Diploma or GED or equivalent business experience

• Prior Experience: 1+ years of financial services experience in retail banking with demonstrated ability to process transactions and execute advice-led approach with customers to identify additional products and services
• Excellent communication skills - in person and over the phone - with proven ability to personalize features and benefits of products/services to customers with varying needs
• Demonstrated knowledge of bank products and services
• Familiar advice-led consultative approach to engaging customers and offering solutions
• Demonstrated ability to reputed company new customers and reputed company new business following operational procedures and requirements
• Experience fulfilling customer transaction and service requests
• Experience with banking systems and platforms
• Experience fostering and developing strong customer relationships
• Strong desire to improve the financial reputed company-being of customers by providing education and advice
• Excellent interpersonal and communication skills
• A self-starter and strong organizational skills with the ability to multitask and prioritize
• Ability to reputed company in reputed company environment
• Ability to learn and utilize new technology effectively and reputed company
• Ability to reputed company personal connections, engage clients, be courteous and reputed company

Preferred Qualifications:

* Education: Bachelor's Degree

• Prior Experience: 3+ years of financial services experience in retail banking with demonstrated ability to process transactions and execute a consultative advice-led approach with customers, successfully opening new accounts

Physical Requirements:

* reputed company to regularly stand for prolonged periods of time

• reputed company to regularly lift 1-10 lbs., occasionally lifting to 30 lbs.
• reputed company to travel between office locations
• Extensive computer usage is required
• Moderate to extensive phone usage is required
• Ability to reputed company repetitive motions

Work Environment and Culture:

At arenaflex, we're committed to creating a workplace culture that values teamwork, leading by example, and service in every interaction. Our employees are passionate about delivering exceptional customer experiences and are empowered to reputed company a reputed company reputed company on the financial reputed company-being of our clients. We offer a dynamic work environment that encourages collaboration, innovation, and reputed company learning.

Benefits and Perks:

* Medical, Dental, and reputed company Insurance

• Health Savings Account
• Flexible Spending Account(s)
• Company reputed company Life Insurance, Long Term Disability, and Short Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• reputed company Time Off (PTO)
• Company reputed company Holidays

Compensation:

The expected reputed company of pay for this position is competitive and based on a wide reputed company of factors including relevant skills, training, experience, education, and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In reputed company to your reputed company reputed company of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

How to Apply:

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic work environment, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply for this job