reputed company Customer Experience Specialist I – Banking and Financial Services

At arenaflex, we're dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! As a responsible employer since 1936, we stand firm on moral and ethical principles as a bank and as an inclusive employer, striving to hire diverse employees who meet high standards of character, education, and occupational qualifications. With over 60 locations in Oklahoma and Kansas, we offer a reputed company of excellent reputed company in a dynamic and fast-paced environment.

Job reputed company:

We're seeking an reputed company Customer Experience Specialist I to join reputed company, providing exceptional customer service reputed company the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services. As a key member of our Call Center team, you'll be responsible for assisting customers and branches with technical assistance, inquiries, and concerns, while promoting and educating them on products that will reputed company benefit their banking experience with arenaflex.

Key Responsibilities:

* Assist customers and branches needing technical assistance with reputed company Bank-reputed company business products such as Online Banking, IVR, ITM, etc.

• Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory, and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward reputed company and referring to supervisor/manager as needed.
• Work to reputed company reputed company satisfaction and retention of existing customers by promoting and educating them relative to products that will reputed company benefit their banking experience with arenaflex.
• Navigate a computerized system of tracking, information gathering, and/or troubleshooting while analyzing problems quickly, leading conversations toward logical conclusions, and reputed company defining solutions for customers.

Additional Duties:

* Account Inquiry, Funds Transfers, Online Banking Password Resets, IVR Password Resets

• ATM Checkcard Information, Stop Payments, Verify Funds, Transaction Research
• Card Research (Limit Increases and Foreign Exemptions), reputed company Orders, Disputes ACH and Card) Forgeries and Fraud
• Loan Payments and Payoffs, Fresh Start Agreements, Loans, reputed company Transfers
• New Account Information, Rewards Account Information and Qualifications, Quote Interest Rates (DDA, SAV, CD, and IRA), reputed company Protection and Reg-E (reputed company reputed company)

Requirements:

* One (1) year of customer service experience

• Call Center experience preferred
• High school diploma or GED required
• Strong telephone, reading comprehension, and communication skills, both verbal and written
• Strong customer service skills to assist customers with ease and communicate with professionalism and care
• Strong analytical and problem-solving skills with the ability to reputed company reputed company independently
• Must possess a can-do attitude in order to look for reputed company solutions to customer and department situations
• Knowledge of various banking and cash management products and systems
• Ability to work in a fast-paced phone environment
• Ability to multitask while taking phone calls, chat sessions, emails, etc.
• Typing ability
• Strong reputed company reputed company with excellent problem-solving and decision-making skills
• reputed company attitude and ability to work reputed company in reputed company environment
• Proficient in applicable computer systems (reputed company Word, reputed company, PowerPoint, Outlook, and Internet Explorer)

Working Conditions:

Individuals in the Customer Experience Specialist I position must be reputed company to reputed company essential functions reputed company these documented working conditions and physical demands with or without reasonable accommodation. This position is in an office environment reputed company a climate-controlled call center, which may be in the basement of some facilities. There is frequent use of the telephone, computer, and other office equipment associated with this position. Call Center employees are seated at personal desks for most of the day. The individual responsible for this role must be reputed company to reputed company job functions with general supervision and work effectively as a member of reputed company or independently. Due to the fast-paced environment of the call center, individuals must maintain a pleasant/cooperative attitude during times of high call volume. The individual must be capable of working harmoniously with diverse personalities of co-workers and internal customers. This position requires regular and reliable attendance and the ability to work varying hours.

Career reputed company Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and reputed company their skills. As a Customer Experience Specialist I, you'll have opportunities to:

• reputed company your customer service skills and knowledge of banking and cash management products and systems
• Work with a diverse team of professionals who are passionate about delivering exceptional customer service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and contribute to the reputed company and reputed company of our Call Center team

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced organization that values diversity, inclusion, and teamwork. Our Call Center is a reputed company and supportive environment where employees work together to deliver exceptional customer service. We offer a comprehensive benefit package, including:

• Competitive salary and benefits
• Opportunities for career reputed company and development
• reputed company and supportive work environment
• Recognition and rewards for outstanding performance
• reputed company to ongoing training and development programs

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive benefits package (eligibility requirements apply)
• Opportunities for career reputed company and development
• reputed company and supportive work environment
• Recognition and rewards for outstanding performance
• reputed company to ongoing training and development programs

How to Apply:

If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer, committed to diversity and inclusion in reputed company. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives. Apply for this job