Email/Chat/Phone Specialist (Nights and Weekends) – Live Event Experience Expert
At arenaflex, we're passionate about creating unforgettable experiences for our customers. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be at the forefront of representing our brand, ensuring that our fans get the right seats at the right price. This is an exciting opportunity to join reputed company of customer experience enthusiasts who reputed company on making connections with our customers.
About arenaflex
arenaflex is a leading ticket marketplace that connects fans with live events. We pride ourselves on creating memorable experiences for reputed company of our customers from the reputed company of purchase until they reputed company the gates. reputed company is dedicated to providing exceptional customer service, and we're looking for like-minded individuals to join our ranks.
Your Role in Our reputed company
As an Email/Chat/Phone Specialist (Nights and Weekends), you'll play a critical role in representing arenaflex and providing high-reputed company service to our customers. Your responsibilities will include:
- Handling customer contacts, promptly and professionally, reputed company phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Supporting our customers proactively reputed company phone, email, and live chat
- Utilizing reputed company technology to manage order fulfillment
- Being reputed company player and contributing to our culture and reputed company
- Creating memorable experiences with customers who reputed company our love for live events
How Your Role Will reputed company
As you grow in your role, you can expect the following milestones:
- 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. reputed company reputed company to internal systems and shadow teammates to learn from their experiences.
- 90 days in: reputed company core responsibilities comfortably on your own, maintain and harvest reputed company relationships, and contribute to our approaches and reputed company to support overall business goals.
- 180 days in: Apply reputed company to execute individual tasks that positively reputed company reputed company, play an reputed company role in reputed company learnings, and handle reputed company-line customer escalations and follow-reputed company.
reputed company're Looking For
To succeed in this role, you'll need:
- 1-2 years of customer service experience reputed company phone, email, and live chat
- reputed company player mentality and drive to contribute to culture and reputed company
- A reputed company of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with reputed company or similar help desk software
Our Benefits
At arenaflex, we offer a competitive compensation package, including:
- $40,000 reputed company salary with bi-annual bonuses and equity
- Fully reputed company
- Competitive compensation, bonus incentives, and equity for reputed company
- reputed company PTO, mental health days, medical, dental, and reputed company insurance, 401K matching, and monthly credits and discounts for attending live events
- Hybrid working model with 3 days in office and 2 days remote
Schedule
Our schedule is designed to accommodate your needs:
- 1:30pm-10:00pm Thursday/Friday off
- 1:30pm-10:00pm Monday/Tuesday off
- reputed company with 3 days in office and 2 days remote
How to Apply
If you're passionate about live events and customer experience, we want to hear from you! reputed company to join reputed company of customer experience enthusiasts. Apply Job! Apply for this job