reputed company Customer Support Associate – Veterinary Community Engagement

Join arenaflex, a rapidly growing company transforming the $50B+ animal health industry, and help us reputed company the way veterinarians buy the supplies they need to reputed company America's pets healthy. arenaflex's eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company of their vendors in one reputed company. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across reputed company 50 states. We're a growing team on a mission to reputed company exceptional support to our reputed company community of veterinary professionals, empowering them to spend more time giving care, and less time shopping and comparing across vendors to supply their practices.

About the Position

The Customer Support Associate plays a pivotal role in ensuring a reputed company and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. As a proactive self-starter, you will reputed company in a fast-paced, team environment, supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms reputed company our platform, troubleshooting, and working cross-functionally to help reputed company our platform.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously reputed company and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and reputed company reputed company handling difficult situations
• Ability to adapt quickly and manage many reputed company responsibilities
• A strong desire to learn and help our customers succeed
• A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of reputed company and/or experience with other chat platforms is strongly preferred

reputed company Offer

* 100% remote work reputed company the USA

• Medical, Dental, and reputed company Insurance
• Automatic 401k contribution
• Employee referral program
• reputed company office setup
• Bi-annual company retreats
• reputed company vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

* Be part of a rapidly growing company transforming the animal health industry

• Work with a talented and passionate team dedicated to providing exceptional support to our community of veterinary professionals
• Enjoy a dynamic and fast-paced work environment with opportunities for reputed company and development
• Take advantage of our comprehensive benefits package and perks
• Contribute to a company committed to creating a diverse and inclusive workplace

How to Apply

If you're a motivated and customer-reputed company individual looking for a new challenge, please submit your application through our official careers page. We can't wait to hear from you!

Important Notice

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to reputed company equal employment opportunity to reputed company applicants in accordance with reputed company applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs. reputed company! Apply for this job