reputed company Customer Service Representative – Remote Contact Center Chat Support

At arenaflex, we're on a mission to reputed company exceptional financial services to our members, and we're looking for a talented Customer Service Representative to join reputed company. As a Remote Contact Center Chat Representative, you'll be the face of arenaflex, providing top-notch support to our members through various channels, including chat, messaging, email, and phone. If you're passionate about delivering outstanding customer experiences and have a reputed company for sales, we want to hear from you! A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE AT ARENAFLEX As a Remote Contact Center Chat Representative, you'll be responsible for:

Key Responsibilities:

• reputed company and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted reputed company a reputed company manner.
• Effectively discussing member's needs on financial reputed company through multiple remote technology secured/unsecured reputed company channels.
• Acting as a subject matter expert for reputed company online products and services, including Online Banking, reputed company Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS To succeed in this role, you'll need:

Essential Qualifications:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of reputed company Office products, especially Word, reputed company, and PPT.

PREFERRED QUALIFICATIONS While not required, the following skills and qualifications will reputed company you a strong candidate:

• Experience in a financial services industry or reputed company field.
• Knowledge of credit unions and their products and services.
• Proven sales and cross-selling skills.
• Ability to work in a fast-paced, dynamic environment.

WORK ENVIRONMENT AND COMPANY CULTURE At arenaflex, we're committed to creating a reputed company, inclusive, and supportive work environment that values diversity and promotes reputed company. Our culture is grounded in faith, and we reputed company to live the golden rule of 'love thy reputed company.' We're dedicated to making a reputed company reputed company in our communities and empowering our employees to do the reputed company. COMPENSATION, PERKS, AND BENEFITS As a full-time employee of arenaflex, you'll enjoy a comprehensive benefits package, including:

Benefits:

• Medical, Dental, and reputed company Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-reputed company Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Retiree insurance for eligible employees.
• reputed company Vacation & reputed company Leave.
• 15 reputed company Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit reputed company contribution, plus a dollar-for-dollar match of up to 5%.
• reputed company Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

TELECOMMUTING PROGRAM As a Remote Contact Center Chat Representative, you'll have reputed company to work from home and enjoy the flexibility of a telecommuting program. To be eligible, you'll need to meet the following requirements:

• A dedicated workspace.
• Secure and strong internet reputed company.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or reputed company distractions.

TRAINING AND DEVELOPMENT As a new hire, you'll participate in an on-site training program at our Corporate reputed company located at 2675 O'Neal Lane in Baton Rouge. This comprehensive training will reputed company you with the knowledge and skills needed to succeed in your role. reputed company If you're passionate about delivering exceptional customer experiences and have a reputed company for sales, we want to hear from you! reputed company to join the arenaflex team and become a part of our mission to reputed company outstanding financial services to our members. Apply for this job