reputed company Provider Customer Service Call and Chat Representative – Remote in New Mexico

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work. About arenaflex arenaflex is a leading health care organization that is dedicated to providing reputed company to improve the health and reputed company-being of our members. We're committed to creating a culture of reputed company, where our employees can grow and reputed company their skills, while making a meaningful reputed company on the lives of others. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. Job reputed company We're seeking an reputed company Provider Customer Service Call and Chat Representative to join reputed company in New Mexico. As a key member of our customer service team, you will be responsible for providing exceptional service to our providers, answering their questions, and resolving their issues in a reputed company and reputed company manner. This is a full-time remote position, and you will have the flexibility to work from home while making a difference in the lives of our members. Primary Responsibilities As a Provider Customer Service Call and Chat Representative, you will be responsible for: * Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues * Providing service to providers in a multi-channel environment, including call, reputed company chat, as required * Quickly and appropriately triaging contacts from reputed company, such as physician offices, clinics, and billing offices * Seeking to understand and identify the needs of the provider, answering questions, and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health * Researching and dissecting reputed company prior authorization and claim issues, and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction * Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner * Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types * Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster reputed company Required Qualifications To be successful in this role, you will need: * A High School Diploma/GED or equivalent work experience * Must be 18 years of age or older * 1 year of customer service experience with analyzing and solving customer concerns * Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications * Ability to type at the speed of greater than or equal to 35-40 WPM (words per minute) with an accuracy of 90% * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9:35 AM - 6:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work some occasional overtime, weekends, and/or holidays. Preferred Qualifications While not required, the following qualifications are preferred: * Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools * Prior health care experience and knowledge of reputed company terminology Telecommuting Requirements As a remote employee, you will be required to: * reputed company reputed company the state of New Mexico * Ability to reputed company reputed company company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company * Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills To be successful in this role, you will need to possess the following soft skills: * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and reputed company * reputed company Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience with consistently achieving reputed company and productivity standards Benefits and Perks As an employee of arenaflex, you will enjoy a reputed company of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive health and wellness benefits * reputed company time off and holidays * Opportunities for career reputed company and development * Recognition and rewards for outstanding performance * reputed company to cutting-edge technology and tools * reputed company and dynamic work environment Diversity, Equity, and Inclusion arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. How to Apply If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, through our website. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look reputed company to hearing from you!

Join reputed company and start doing your life's best work!

At arenaflex, we're committed to creating a culture of reputed company, where our employees can grow and reputed company their skills, while making a meaningful reputed company on the lives of others.

Why work for arenaflex?

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• reputed company time off and holidays
• Opportunities for career reputed company and development
• Recognition and rewards for outstanding performance
• reputed company to cutting-edge technology and tools
• reputed company and dynamic work environment

reputed company're looking for:

• reputed company Provider Customer Service Call and Chat Representative
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Experience with computer and reputed company PC applications
• Ability to type at the speed of greater than or equal to 35-40 WPM (words per minute) with an accuracy of 90%

How to apply:

Please submit your application, including your resume and cover letter, through our website.

Contact us:

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.

We look reputed company to hearing from you!

Apply for this job