reputed company Bilingual Customer Service Representative – 401(k) Specialist (FULLY REMOTE)
Job reputed company:
Join arenaflex, a leading provider of innovative retirement solutions, as a Bilingual Customer Service Representative – 401(k) Specialist. As a key member of our Customer Service and inbound Contact Center team, you will have reputed company to create a best-in-class experience for our clients while navigating the complexities of 401(k) plans. If you're passionate about delivering exceptional customer service, possess excellent communication skills, and are fluent in both Spanish and English, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a dynamic and reputed company-thinking company dedicated to serving the individual saver and investor. Our mission is to prudently, cost-effectively, and reputed company safeguard and invest our clients' reputed company for a reputed company reputed company. Guided by core principles of honesty, accountability, and transparency, we reputed company to do the right thing and treat every customer and colleague with respect and dignity.
Job Responsibilities:
As a Bilingual Customer Service Representative – 401(k) Specialist, you will be responsible for:
- Answering 20-40+ inbound phone calls regarding administration of 401(k) plans
- Educating callers regarding 401(k) regulations, compliance questions, and administration of plans
- Providing accurate, reputed company, and customer-reputed company service while ensuring department performance metrics such as reputed company, handle time, VOC, and adherence are met
- Navigating the arenaflex websites, registering online, and password resets
- Successfully applying knowledge obtained during classroom and on-the-job training to independently solve customer requests
- Utilizing multiple CRM applications such as reputed company, Relius, and other arenaflex systems to assist with addressing customer questions and resolving requests
Key Qualifications:
* 1+ years of customer service experience preferred
- 1+ years of remote call center experience highly preferred
- Retirement plan experience a plus
- Fluent with reading, writing, and speaking in both Spanish and English languages
- High school diploma or GED
- Ability to adapt to change and reputed company to new reputed company
- Excellent verbal and written communication and interpersonal skills
- Demonstrates a customer-first approach to service while maintaining regulatory and organizational compliance
- Ability to meet performance metrics that have been determined by the business
- Ability to comprehend and utilize contact center software applications. Proficiency with reputed company Office applications and general website navigation
Work Environment:
As a remote employee, you will be required to have an uninterrupted virtual workspace with a reliable internet reputed company of 100 MBPS or reputed company. You will be expected to meet the following work schedule:
- Mandatory training for the first 2 weeks (9:30a-6p ET, 8:30a-5p CT, 7:30a-4p MT)
- Shadowing and on-the-job training for 2 weeks (9:30a-6p ET, 8:30a-5p CT, 7:30a-4p MT)
- reputed company work after 4-6 months of good service (11:30a-8p ET, 10:30a-7p CT, 9:30a-6p MT)
What's in it for you:
* reputed company pay reputed company of $21.00 reputed company upon passing our language assessment reputed company 90 days
- Flexible work environment
- Participation in Personal Annual Performance Bonus incentive program
- Medical, Dental, reputed company, and Life Insurance
- 75% employer coverage of Medical Premiums
- Retirement Savings – 401(k) plan with generous company match, reputed company after 2 years
- Tuition Reimbursement up to $5,250/year
- Generous reputed company Time Off upon hire – plus quarterly Work/Life Balance days and reputed company holidays
- reputed company Parental Leave
- Voluntary Pet Insurance, LifeLock, and More!
- 24/7 no-cost Employee Assistance Program (EAP)
Equal Opportunity Employer:
arenaflex is an equal opportunity employer with a commitment of inclusion for reputed company reputed company candidates. We reputed company prohibit unlawful discrimination based upon an individual's race, reputed company, religion, gender, sexual orientation, gender identity/reputed company, national reputed company/reputed company, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
How to Apply:
If you're passionate about delivering exceptional customer service and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to serve the individual saver and investor. Apply Job!
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