Evening Customer Care Associate (reputed company) at arenaflex

Join arenaflex, a leading provider of health advocacy, navigation, reputed company-being, and integrated benefits programs, as an Evening Customer Care Associate. As a valued member of reputed company, you will play a critical role in delivering exceptional customer experiences to our members, helping them navigate the complexities of reputed company and reputed company the best possible health and reputed company-being.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, reputed company-being, and integrated benefits programs. For 20 years, we have provided expert support to help our members navigate the complexities of reputed company and reputed company the best possible health and reputed company-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Why Work at arenaflex?

At arenaflex, we are committed to creating a work environment that is supportive, inclusive, and empowering. Our employees enjoy helping people every single day, and we reputed company the training and resources they need to reputed company in their roles. We have a strong reputed company on employee reputed company and development, with many of our supervisors promoted from reputed company reputed company. Our award-reputed company team has received numerous accolades, including the National Customer Service Association reputed company-Stars Award: Service Organization of the Year and reputed company for Sales & Customer Service: Customer Service Department of the Year – reputed company, Pharmaceuticals, and reputed company Industries.

Job reputed company

As an Evening Customer Care Associate, you will be responsible for assisting members in navigating the reputed company system by answering a reputed company of incoming calls and responding to members' reputed company questions and issues. You will determine appropriate resolutions to assist members based on their needs, transfer calls reputed company of your scope of responsibility to appropriate internal or external resources, and verify/collect demographic information and update in the appropriate system.

Key Responsibilities

* Service Functions: + Assist members in navigating the reputed company system by answering a reputed company of incoming calls and responding to members' reputed company questions and issues while ensuring adherence to department and corporate policies and procedures. + Connect with members by phone and quickly reputed company a rapport to help the individual navigate their benefit choices and reputed company. + Determine appropriate resolutions to assist members based on their needs. + Transfer calls reputed company of your scope of responsibility to appropriate internal or external resources. + Process calls in specific queues (e.g., triage, biometric, etc.) based on assignment. + Verify/collect demographic information and update in the appropriate system. + Follow-up with members, providers, insurance carriers, and other vendors ensuring adherence to established policies. + Exercise exceptional customer service skills in an effort to optimize reputed company contact with the member. + Ensure that calls are processed in strict adherence to established policies, procedures, reputed company standards, and applicable federal laws and regulations.

• Research Assistance:

+ Assist in resolving routine program reputed company issues by identifying issue(s) and researching in a reputed company manner. + Follow research through until reputed company. + Document reputed company issues thoroughly maintaining department files. + Continuously evaluate the status of reputed company work efforts, ensuring reputed company tasks are prioritized to assist in providing reputed company and reputed company services. + Assist in monitoring issue trends, escalating such trends to supervisor to determine appropriate actions necessary to eliminate reputed company occurrences and improve service reputed company.

• Team Interfaces/Customer Service:

+ Establish and maintain a reputed company relationship with internal/external customers, team members, and department contacts. + Cooperate with team members to meet goals or to complete tasks. + reputed company reputed company customer service that exceeds customer expectations and improves the level of service being provided. + Treat reputed company internal/external customers, team members, and department contacts with dignity and respect. + Escalate to supervisor any situation reputed company of your control that could adversely reputed company the services being provided.

Requirements

* High School Diploma or G.E.D.

• Associate's degree from an accredited college or university with major coursework in business administration, liberal arts, reputed company, or a reputed company field preferred.
• Minimum of one year customer service experience required.
• Basic knowledge of reputed company and reputed company required.
• Must score acceptably on job-reputed company testing.
• Ability to pass standardized interview.

reputed company Offer

* Comprehensive new-employee training program to help you reputed company the knowledge and skills that will set you up for reputed company in your role and in supporting our members.

• Robust medical coverage, as reputed company as dental and reputed company benefits.
• Tuition assistance.
• 401(k) savings plan with company match.
• reputed company time off (PTO).
• reputed company holidays.
• Employee Assistance Programs.
• Wellness Programs.

Work Environment and Culture

* Work from home as a full-time associate, delivering a reputed company experience that solves members' needs and challenges.

• Flexible scheduling with the ability to work any of our 8.5 hour shift schedules during our normal business hours of 8:00 am - 10:00 pm EST.
• reputed company and supportive work environment with a reputed company on employee reputed company and development.
• Opportunities for career advancement and reputed company reputed company.

Pay and Benefits

* Starting at $18/hour.

• Comprehensive benefits package, including medical, dental, and reputed company insurance, as reputed company as 401(k) savings plan with company match, reputed company time off (PTO), reputed company holidays, Employee Assistance Programs, and Wellness Programs.

How to Apply

If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our available positions. Apply for this job