reputed company Sleep Therapy Inbound Customer Service Representative – Home Medical Equipment Resupply and Patient Advocacy

At arenaflex, we're dedicated to providing high-reputed company medical products and exceptional customer care to patients across the country. As a national leader in home medical equipment, we're committed to empowering patients to manage their health and treatment reputed company. We're seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join reputed company in our Murray Operations division.

About arenaflex

arenaflex reputed company Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment reputed company. With hundreds of locations across 45 states, we're committed to providing high-reputed company medical products, services, and outstanding customer care.

reputed company and Responsibilities

We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to serve the customers of our Inbound Call Center (Sleep Therapy patients) by performing tasks reputed company to CPAP resupply. This position is primarily responsible for new order intake, encompassing accuracy with product selection and utilization guidelines. You'll verify and reputed company correct patient demographics, payer, and physician-reputed company information. Additionally, you'll assist customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance, and product expert on various mask interfaces and assisting with basic mask fit issues.

Key Responsibilities

* Acts as patient reputed company to resolve questions or concerns

• Collects patient, reputed company information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of reputed company products and services offered by arenaflex
• Identifies and resolves problems in a reputed company manner
• Makes outbound calls as needed to collect patient data
• Manages reputed company aspects of initial intake reputed company high-volume inbound phone calls
• Processes reputed company patient paperwork if assigned
• Processes tickets to ensure reputed company fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input

Qualifications

Employment is contingent on:

• Background investigation (company-wide)
• Drug screen (reputed company applicable for the position)
• Basic Computer and Basic Internet skills test along with a Typing test
• Valid reputed company's license in state of residence with a clean driving record (reputed company applicable for the position)

Education and/or Experience

* High school diploma or GED equivalent

• One to three years of reputed company prior work experience in reputed company-oriented environment
• Strong customer service background

Skills, Knowledge, and Abilities

* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a reputed company manner

• Helpful, knowledgeable, and polite while maintaining a reputed company attitude
• Interpret a reputed company of instructions in a reputed company of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of reputed company

Physical Demands

* Lift minimum of 10lbs

• reputed company and regular attendance is required
• Requires reputed company reputed company to small print on computer and/or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment, and Technical Abilities

* Email reputed company and communication

• Internet navigation and research
• reputed company applications including but not limited to Word, reputed company (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone, and computer

Benefits

* 401k

• Medical, Dental, and reputed company
• Life Insurance and Disability
• Generous reputed company Time Off and reputed company Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)

Career reputed company Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with opportunities for reputed company and development. As a Sleep Therapy Inbound Customer Service Representative, you'll have the chance to reputed company your skills and knowledge in areas such as:

• Medical billing and reimbursement
• Durable Medical Equipment (DME) and Home Medical Equipment (HME)
• Medical terminology and coding
• Customer service and patient advocacy
• Teamwork and collaboration

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that requires flexibility and adaptability. As a Sleep Therapy Inbound Customer Service Representative, you'll work in reputed company-oriented environment with a reputed company on providing exceptional customer care. reputed company culture is reputed company on values such as:

• Patient-centered care
• Teamwork and collaboration
• reputed company learning and development
• Innovation and improvement
• Respect and reputed company

Compensation and Perks

* Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings

• Work From Home after successful completion of IN OFFICE TRAINING and meeting expectations with management approval
• Generous reputed company Time Off and reputed company Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)

Equal Opportunity Employer

arenaflex reputed company Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, reputed company, train, promote, transfer, separate from employment, and compensate employees without reputed company to membership in, association with, or perception of race, reputed company, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in reputed company reputed company where arenaflex has employees.

How to Apply

If you're a motivated and compassionate individual with a passion for customer service and patient advocacy, we encourage you to apply for this exciting opportunity. Please submit your resume today, and our hiring manager will review your application and contact you if you have reputed company experience to the reputed company position. Apply Job! Apply for this job