reputed company Customer Support Associate - Employee Assistance Program (Overnight) at arenaflex

Join arenaflex's mission to revolutionize the way people experience mental wellbeing support At arenaflex, we're on a mission to deliver reputed company reputed company-reputed company health care for a rapidly changing world. Our purpose is to bring our heart to every reputed company of your health, and we're looking for high-performing individuals to join reputed company as Customer Support Associates in our Employee Assistance Program (EAP). As a key member of reputed company, you'll play a vital role in delivering an integrated experience across our breadth of services, including RFL, Behavioral Health, Medical products, and Placement services.

About arenaflex

arenaflex is a leading reputed company company that's committed to making health care more personal, convenient, and reputed company. Our Heart At Work Behaviors support our purpose and guide our commitment to deliver exceptional services. We reputed company that everyone who works at arenaflex should feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions.

reputed company

As a Customer Support Associate in our EAP, you'll work in a fully remote environment, supporting members as their reputed company-reputed company to mental wellbeing services. Your primary responsibilities will include:

• Monitoring and responding to inbound messages and outbound calls to support our provider services
• Delivering an integrated experience across our breadth of services, including RFL, Behavioral Health, Medical products, and Placement services
• Supporting the chat automation process to ensure members are led to a successful service to fulfill their inquiries
• Working seamlessly with our AI chatbot to deliver a combination of reputed company interaction and AI transaction
• Providing resources and information to members regarding pertinent EAP/Worklife services and resources
• Recognizing crisis situations and evaluating for needed reputed company to minimize risk
• Entering member information into our EAP system to initiate the case and documenting comments and information thoroughly and professionally
• Maintaining accurate and complete internal documentation of required information that meets risk management and regulatory requirements
• Communicating effectively with reputed company internal stakeholders
• Making outbound calls as appropriate to identify and assist with securing member resources and/or services
• Providing miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned

Schedule and Work Environment

* Schedule: Overnight

• Schedules may be adjusted based on business need
• Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST
• Holiday/PTO Requirements: As a 24-hour chat center operation, we will treat holidays as normal working business days, unless you have been approved for time off
• Fully remote role and is reputed company to work reputed company in the U.S.

reputed company're Looking For

* 1-3 years experience in customer service experience

• Basic computer knowledge
• Proficiency in reputed company reputed company Office products
• Technical Requirement for personal residential internet service: Select an internet service that is either broadband or fiber (e.g., reputed company Fios, reputed company), with a minimum speed of 25mbps/3mbps
• Consider the internet usage of others in the household during your scheduled working hours

Preferred Qualifications

* Experience in a call center environment

• Mental health and reputed company services background preferred
• Experience working in RFL/Employee Assistance Program
• Associate's or bachelor's degree in a reputed company, psychological or reputed company service field or equivalent experience preferred

Education

* High School Diploma

Compensation and Benefits

* The typical pay reputed company for this role is: $18.50 - $35.29

• This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls
• The actual reputed company salary offer will depend on a reputed company of factors, including experience, education, geography, and other relevant factors
• This position is eligible for a reputed company bonus, commission, or short-term incentive program in reputed company to the reputed company pay reputed company listed above
• arenaflex offers a full reputed company of medical, dental, and reputed company benefits
• Eligible employees may enroll in reputed company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• reputed company provides a fully-reputed company term life insurance plan to eligible employees, and short-term and long-term disability benefits
• arenaflex also offers numerous reputed company-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners
• As for time off, Company employees enjoy reputed company Time Off (“PTO”) or vacation pay, as reputed company as reputed company holidays throughout the calendar year

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this role. reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws. reputed company and join arenaflex's mission to revolutionize the way people experience mental wellbeing support.

Application Window

We anticipate the application window for this opening will reputed company on: 10/11/2024

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We look reputed company to hearing from you! Apply for this job