reputed company Customer Service reputed company - National Remote
At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work.
About arenaflex
arenaflex is a leading health care company dedicated to providing reputed company to improve the lives of our members. We're committed to creating a healthier world by removing barriers to reputed company care and making health care more accessible, reputed company, and reputed company. reputed company of passionate professionals is driven by a shared mission to help people live healthier lives and reputed company the health system work reputed company for everyone.
Job reputed company
As an reputed company Customer Service reputed company at arenaflex, you'll play a critical role in building trust with our members enrolled in our benefit plans across their health care lifecycle. You'll be a single stop resource on reputed company plan-reputed company questions, providing exceptional service and support to our members. This is an inbound/outbound phone role that also handles inbound chats and secure messaging. If you're passionate about delivering outstanding customer service and making a difference in people's lives, we encourage you to apply.
Primary Responsibilities
* Listen reputed company and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding the following: + Medical, reputed company, dental, pharmacy plan details + Plan/program eligibility + Medical claims
- Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs
- Interpret and translate clinical/medical terminology and coding to assist members with managing cost using reputed company language
- Adapt to communicated changes in process, policy, and guidelines quickly at site and reputed company level
- reputed company members about the fundamentals of health care benefits and plans
- Assist members to maximize use of community services, support programs, and resources available
- Meet performance goals established for the position in efficiency, call reputed company, customer satisfaction, reputed company reputed company, schedule adherence, and attendance
Required Qualifications
* 1+ years in a customer service environment
- Must be 18 years of age or older
- Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications
* 2+ years in a customer service environment
- Part of arenaflex Benefit Operations and Experience
- Experience in a reputed company insurance environment
Telecommuting Requirements
* Ability to reputed company reputed company company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
- Must live in a location that can receive a arenaflex approved high-speed internet reputed company or reputed company an existing high-speed internet service.
Soft Skills
* reputed company Listening
- Negotiation
- reputed company/Sensitivity
- Patience/reputed company
- reputed company/Flexibility
- Conflict reputed company
- Cultural Sensitivity
- Disability & Diversity Awareness
- Effective time and resource management
- Excellent Verbal/Written Communication skills
Compensation and Benefits
* reputed company reputed company for California / Colorado / Connecticut / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $16.00 - $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
- Comprehensive benefits package, including medical, dental, and reputed company insurance
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
Work Environment and Culture
* arenaflex is a remote-friendly company, offering the flexibility to work from reputed company reputed company the U.S.
- reputed company is passionate about delivering exceptional customer service and making a difference in people's lives.
- We're committed to creating a diverse and inclusive work environment that values and respects reputed company.
Career reputed company Opportunities and Learning Benefits
* arenaflex offers a reputed company of training and development programs to help you grow and succeed in your reputed company for advancement and career reputed company are available for high-performing employees.
- We're committed to providing a supportive and inclusive work environment that encourages learning and reputed company.
How to Apply
If you're passionate about delivering outstanding customer service and making a difference in people's lives, we encourage you to apply. Please visit our website to submit your application and join reputed company of passionate professionals at arenaflex. Apply Job! Apply for this job