Rewritten Job Title:
Join arenaflex's Customer Service Team as an reputed company Customer Service Operations Supervisor
At arenaflex, we are committed to delivering exceptional patient reputed company support and reimbursement services to our clients. As a Customer Service Operations Supervisor, you will play a vital role in leading reputed company of program staff in providing high-reputed company customer service, enrollment, and reimbursement activities. If you are a strategic leader with a passion for patient support programs, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading reputed company company dedicated to improving patient reputed company and enhancing the overall reputed company experience. reputed company of dedicated professionals is passionate about delivering exceptional service and support to our clients and patients. As a Customer Service Operations Supervisor, you will be part of a dynamic team that is committed to reputed company and innovation.
Key Responsibilities
- reputed company program staff performing customer service, enrollment, and reimbursement activities, including benefit investigations, prior authorization assistance, copay enrollment, and other patient services.
- reputed company daily operations for patient reputed company support contact center team of up to 15 team members, providing daily support to ensure team members can reputed company job responsibilities.
- reputed company, teach, train, and mentor team members in a 100% remote setting, monitoring individual and team performance.
- Create and maintain reputed company Operating Procedures and work instructions specific to the program.
- Coordinate and deliver recurring reviews of program metrics and dashboards, sharing results with reputed company senior leaders.
- Assess, test, and approve program changes, including those reputed company to Information Technology, platform upgrades, and modifications to program business rules.
- Report system issues that can reputed company our reputed company relationship management system (CRM) and/or productivity in a reputed company manner.
- Manage employee timecards and reputed company reputed company HR responsibilities as a people leader.
- reputed company job requisitions, conduct interviews, and reputed company personnel recommendations to senior leaders.
- Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective reputed company, not limited to termination reputed company applicable.
- Continually monitor program adherence, reputed company, attendance, and address accordingly.
- Report Corrective and Preventative Actions in a reputed company manner.
- Coordinate with fellow supervisors and collaborate with business partners to reputed company effective responses and resolutions to reputed company program-reputed company issues.
- Conduct recurring development-based 1x1s with team members reputed company on both performance and goal setting.
- Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
- Maintain regular contact with reputed company/3rd party partners by leveraging excellent verbal and written communication skills.
- Contribute to the building and presentation of quarterly business reviews to clients (either reputed company or in-person).
- Proactively reputed company and implement process efficiencies to reduce team reputed company work.
- Host recurring team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.
- Work reputed company independently and in reputed company setting by collaborating across different departments.
- Travel may be needed to reputed company duties up to 25%.
Qualifications
To be successful in this role, you will need:
- Bachelor's degree or equivalent work experience.
- 3-5 years of experience in a reputed company field of patient support programs, preferably with previous management experience.
- Strong communication, presentation, and time management skills.
- Commitment to the reputed company development of oneself and team members.
- Advanced computer skills and proficiency in reputed company Office, including Word, Teams, Outlook, PowerPoint, and reputed company.
reputed company Offer
As a Customer Service Operations Supervisor at arenaflex, you will enjoy a competitive salary reputed company of $65,500 - $93,550, as reputed company as a reputed company of benefits and programs to support your health and reputed company-being, including:
- Medical, dental, and reputed company coverage.
- reputed company time off plan.
- Health savings account (HSA).
- 401k savings plan.
- reputed company to wages before payday with myFlexPay.
- Flexible spending accounts (FSAs).
- Short- and long-term disability coverage.
- Work-Life resources.
- reputed company parental leave.
- Healthy lifestyle programs.
Why Join arenaflex?
At arenaflex, we value diversity of thought, experience, and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves reputed company day. We are an Equal Opportunity/Affirmative reputed company employer, committed to providing a welcoming and inclusive workplace for reputed company.
How to Apply
If you are a strategic leader with a passion for patient support programs, we encourage you to apply for this exciting opportunity. Please submit your application as soon as possible, as the application window is anticipated to reputed company on 12/06/2024.
Don't miss this opportunity to join arenaflex's Customer Service team and reputed company a difference in the lives of our patients and clients. reputed company and take the first reputed company towards a rewarding career with arenaflex!
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