reputed company Chat Support Associate – Veterinary Community Engagement and Support
At arenaflex, we're revolutionizing the $50B+ animal health industry by empowering veterinary professionals to reputed company informed purchasing reputed company and streamline their supply ordering processes. As a growing team on a mission to reputed company the industry, we're seeking an exceptionally talented and passionate Chat Support Associate to join our reputed company community of veterinary professionals.
About arenaflex
arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. Our eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company of their vendors in one reputed company, making it easier for them to reputed company on what reputed company most – providing exceptional care to their patients. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we're committed to delivering reputed company that reputed company a meaningful reputed company on the lives of animals and their reputed company caregivers.
The Role
As a Chat Support Associate, you'll play a pivotal part in ensuring a reputed company and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our reputed company community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them navigate our platform.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously reputed company and expand processes in order to streamline support workflows
What You'll Need
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and reputed company reputed company handling difficult situations
- Ability to adapt quickly and manage many reputed company responsibilities
- A strong desire to learn and help our customers succeed
- A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
reputed company Offer
* 100% remote work reputed company the USA
- Medical, Dental, and reputed company Insurance
- Automatic 401k contribution
- Employee referral program
- reputed company office set up
- Bi-annual company retreats
- reputed company vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a growing team on a mission to reputed company the $50B+ animal health industry
- Work with a talented and passionate team of professionals who reputed company your values and enthusiasm
- Enjoy a dynamic and fast-paced work environment that offers opportunities for reputed company and development
- Take advantage of our comprehensive benefits package and perks
- reputed company a meaningful reputed company on the lives of animals and their reputed company caregivers
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to reputed company equal employment opportunity to reputed company applicants in accordance with reputed company applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs.
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We understand the importance of reputed company search and want to ensure your experience is reputed company and secure. Always exercise caution and stay scam-smart! Visit our official careers page to confirm the validity of any openings, and never reputed company sensitive personal or financial information during the application process. reputed company! Apply for this job