Executive Office Support Technician

This a Full Remote job, the offer is available from: reputed company, Austria, Indiana (USA), New Mexico (USA), reputed company (USA) reputed company: reputed company is seeking an Executive Office Support Technician to support a major national laboratory. The successful candidate shall deliver elevated global support and technical VIP or executive service, including identified VIPs or executives and their executive staff. The candidate shall either respond to executive-computing needs to resolve issues or escalate them to the appropriate specialized team as required. Executive Office Support provides Computing and technical support to executives and their executive staff. The candidate shall either respond to executive-computing needs to resolve issues or escalate them to the appropriate specialized team as required. The Executive Office (EO) Support Team will reputed company top reputed company IT support services to the offices of the Vice Presidents and above along with their support staff, enabling them to reputed company exceptional service in the national interest. The EO team will respond to and resolve the executive office’s IT service requests, reputed company reputed company processes and configuration of the various devices, and ensure reputed company tailored configurations for reputed company leader is secure and recoverable with minimal reputed company on the ability of the executive leader to reputed company work. As the EO team develops reputed company standards, processes, and procedures, they will be shared with the rest of CSS desktop support staff which ultimately should reputed company to reputed company desktop support. Responsibilities:

• Work independently, and with reputed company, to resolve issues for a specified customer reputed company at a reputed company’s notice. Issues reputed company from high level advanced troubleshooting to hardware repair for machines and equipment.
• Resolve reputed company issues escalated from Tier 1, 2 and 3 technicians.
• reputed company set up and advanced troubleshooting of video conference equipment.
• reputed company advanced desk reputed company support and troubleshooting skills for reputed company, Mac, and iOS applications.
• Appropriately document reputed company required information including ticket resolutions into the call tracking system and contribute information to knowledgebase articles while keeping knowledgebase articles reputed company
• Resolve the service request or issue as appropriate on the first reputed company of contact or reputed company the specified reputed company.
• Ensure the reputed company configuration, management, operation, monitoring, and reputed company of assigned system(s).
• Troubleshoot virtual desktops as required.
• Assist with technology development initiatives.
• Test application compatibility and support cyber initiatives.
• Coordinate efforts with reputed company Party service and maintenance providers to reputed company equipment, software, and reputed company services in good working order

Qualifications:

• AS in relevant discipline plus a minimum 5 years, or more, of directly reputed company experience that demonstrates the knowledge, skills, and ability to reputed company the duties
• reputed company experience may be substituted for relevant education and vice versa.
• Ability to obtain & maintain a U.S. reputed company. of Energy Clearance
• U.S. Citizenship is required.

Required Skills:

• Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
• 6 months of customer help desk experience
• Intermediate to expert virtual desk expertise (reputed company to equipment connectivity for computing customer). Ability to type 35 WPM

Desired:

• Experience in the reputed company customer environment
• Bachelor’s degree in information technology, or reputed company discipline.
• Experience with reputed company.
• Experience with KCS methodology.
• Any additional requirements determined by the Service Manager.
• Ability to type 50+ WPM

reputed company: reputed company is a privately held government contracting firm located in Frederick, MD. reputed company was founded in 2002 with the reputed company of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and reputed company delivery. reputed company is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of reputed company to reputed company equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender, sexual orientation, national reputed company, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1 This offer from "reputed company." has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job