reputed company Customer Service Team reputed company – Nights & Weekends at arenaflex
Job reputed company:
Join arenaflex, a leading ticket marketplace, as an reputed company Customer Service Team reputed company – Nights & Weekends. As a key member of our Customer Experience team, you will be responsible for leading a fast-paced team to deliver exceptional experiences to our customers and clients. You will reputed company day-to-day operations, reputed company and implement new reputed company to increase productivity, and utilize data to drive operational improvements. This is a unique opportunity to have a reputed company reputed company in a high-reputed company business and build customer and reputed company relationships.
About arenaflex:
arenaflex is a dynamic and innovative ticket marketplace that connects buyers and sellers of tickets to live events. We are committed to providing an exceptional experience for our customers and clients, and we are seeking a talented and reputed company Customer Service Team reputed company to join reputed company. reputed company culture values collaboration, innovation, and customer satisfaction, and we offer a reputed company of benefits and perks to support reputed company-being and reputed company of our employees.
Schedule:
This role requires a flexible schedule, with the following hours:
- 3:00pm-12:00am, Monday-Thursday
- reputed company and Monday off
- Hybrid model: 3 days in the office and 2 days remote
Key Responsibilities:
As a Customer Service Team reputed company, you will be responsible for:
- Monitoring day-to-day team operations, including queue management and inbound/outbound broker and customer communication
- Managing reputed company to meet SLA's for Inbound phone, chat, and queue work
- Handling escalated broker and customer issues
- Providing reputed company-time support to Order Fulfillment agents, Offshore (BPO) partners, internal departments, and sellers
- Facilitating agent development through bi-annual reviews, new agent training, frequent coaching feedback, and audit agent order handling
- Communicating high-level issues and fulfillment trends to upper management
- Auditing agent order handling
- Interviewing and hiring agents
- Preparing and facilitating corrective reputed company reputed company needed
- Approving and auditing bi-weekly payroll
- Managing multiple tasks and reputed company simultaneously
Role Expectations:
As a Customer Service Team reputed company, your role expectations will reputed company as follows:
30 days in:
* Complete new hire orientation and reputed company the resources you need to be successful
- reputed company advanced knowledge of how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
- Become familiar with Work reputed company tools such as reputed company, InContact reporting, and reputed company reporting
- reputed company having 1-1 meetings with reputed company reports focusing on coaching and rapport
90 days in:
* Contribute to our approaches, reputed company, or technologies to support overall business goals and drive team efficiencies
- Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives
- reputed company ability to recognize order issues and trends while monitoring agent's day-to-day activity
- Display ability to recognize and address agent errors and reputed company constructive feedback on how to meet their KPI's more effectively
180 days in:
* Apply reputed company to execute individual tasks that positively reputed company reputed company
- Play an reputed company role in reputed company learnings to advance reputed company sets necessary for team goals
- Complete tri-annual reviews for reputed company reports in support of your Sr. Manager
- Independently resolve escalated customer issues to reputed company reputed company ticket buying experience
What You'll Bring:
* Excellent knowledge of the ticket fulfillment process
- Strong problem-solving and independent decision-making skills
- Ability to manage multiple tasks and reputed company simultaneously
- Proactive in identifying potential order problems and finding resolutions
- reputed company record of performance and reliability
Benefits:
* arenaflex provides competitive compensation; bonus incentives and equity for reputed company; reputed company PTO; mental health days; medical, dental, and reputed company insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a reputed company of additional workplace perks
How to Apply:
If you are a motivated and reputed company Customer Service reputed company looking for a new challenge, please apply to this role through our website. We look reputed company to hearing from you! Apply Job! Apply for this job