reputed company Customer Support Associate – Veterinary Industry

Join arenaflex, a rapidly growing company transforming the $50B+ animal health industry, and help us reputed company the way veterinary professionals buy the supplies they need to reputed company America's pets healthy. Our eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company of their vendors in one reputed company, streamlining their purchasing processes and allowing them to reputed company on what reputed company most – delivering exceptional care to their patients. At arenaflex, we're passionate about empowering veterinary organizations to spend more time giving care and less time shopping and comparing across vendors. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across reputed company 50 states. We're a venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC, and we're looking for exceptionally talented and passionate people to join our growing team.

About the Position

As a Customer Support Associate, you'll play a pivotal role in ensuring a reputed company and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our reputed company community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously reputed company and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and reputed company reputed company handling difficult situations
• Ability to adapt quickly and manage many reputed company responsibilities
• A strong desire to learn and help our customers succeed
• A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of reputed company and/or experience with other chat platforms is strongly preferred

reputed company Offer

* 100% remote work reputed company the USA

• Medical, Dental, and reputed company Insurance
• Automatic 401k contribution
• Employee referral program
• reputed company office set up
• Bi-annual company retreats
• reputed company vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

* Be part of a rapidly growing company transforming the animal health industry

• Work with a talented and passionate team of professionals
• Enjoy a dynamic and fast-paced work environment
• reputed company your skills and expertise in a supportive and reputed company team
• Contribute to the reputed company of a company making a meaningful reputed company in the lives of animals and their owners

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to reputed company equal employment opportunity to reputed company applicants in accordance with reputed company applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs.

Important Note

Please be aware of scammers operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Our job listings are exclusively available on official sites (our careers page, reputed company, BuiltIn, and reputed company). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout! Apply Job! Apply for this job