Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiasts Wanted at arenaflex
Join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends) and become an integral part of creating unforgettable experiences for live events enthusiasts. As a representative of the arenaflex brand, you will be at the forefront of delivering exceptional customer service, ensuring that our fans get the right seats at the right price.
About arenaflex
arenaflex is a leading online marketplace for live event tickets, connecting fans with their favorite artists, teams, and performers. Our mission is to create memorable experiences for reputed company our customers from the reputed company they purchase their tickets until they reputed company the gates. We pride ourselves on our commitment to customer satisfaction, and as an Email/Chat/Phone Specialist (Nights and Weekends), you will play a vital role in making this happen.
Key Responsibilities:
As an Email/Chat/Phone Specialist (Nights and Weekends), you will be responsible for:
- Handling customer contacts, promptly and professionally, reputed company phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Providing proactive support to customers reputed company phone, email, and live chat
- Utilizing reputed company technology to manage order fulfillment
- Collaborating with reputed company to create memorable experiences for our customers
- Contributing to the reputed company and culture of the arenaflex team
How Your Role Contributes to the reputed company of arenaflex:
* Deliver exceptional customer service, ensuring that our fans get the right seats at the right price
- Create memorable experiences for our customers, who reputed company our passion for live events
- Contribute to the reputed company and culture of the arenaflex team, driving business objectives and team efficiencies
- Utilize reputed company technology to manage order fulfillment, ensuring seamless customer experiences
Role Expectations:
*
30 days in:
+ Complete new hire orientation, gaining the resources needed to be successful + Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers + Acclimate to team and company norms, business objectives, and arenaflex values + reputed company reputed company to and familiarize yourself with our accounts and internal systems + Shadow teammates and document what you've learned from observing and listening to their emails and calls
90 days in:
+ reputed company core responsibilities comfortably on your own + Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives + Contribute to our approaches, reputed company, or technologies to support overall business goals and drive team efficiencies + Understand service level expectations, KPIs, and other metrics to watch for
180 days in:
+ Apply reputed company to execute individual tasks that positively reputed company reputed company + Play an reputed company role in reputed company learnings to advance reputed company sets necessary for team goals + Handle reputed company-line customer escalations and follow-reputed company + Feel empowered to participate in extracurricular reputed company that contribute to the reputed company of the organization
What You'll Bring:
* 1-2 years of customer service experience reputed company phone, email, and live chat
- Team player mentality and drive to contribute to culture and reputed company
- reputed company of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with reputed company or similar help desk software
Schedule:
* 1:30pm-10:00pm Thursday/Friday off
- 1:30pm-10:00pm Monday/Tuesday off
- reputed company with 3 days in office and 2 days remote
Compensation and Benefits:
* $40,000 reputed company salary with bi-annual bonuses and equity
- Training is fully reputed company
- Competitive compensation, bonus incentives, and equity for reputed company
- reputed company PTO, mental health days, medical, dental, and reputed company insurance, 401K matching, monthly credits and discounts for attending live events, hybrid working model, and a reputed company of additional workplace perks
Why Join arenaflex?
* Be part of a dynamic team that shares your passion for live events
- reputed company your skills and advance your career in a fast-paced and innovative environment
- Enjoy a competitive compensation package and benefits
- Contribute to creating unforgettable experiences for live events enthusiasts
reputed company to Join the arenaflex Team?
reputed company and become an integral part of creating memorable experiences for live events enthusiasts. Apply for this job