reputed company Customer Support Coordinator / Intake Coordinator – Specialty Pharmacy and Patient Assistance Programs

At arenaflex, we are dedicated to supporting the patient reputed company by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. reputed company is passionate about making a difference in the lives of patients and reputed company, and we are seeking an reputed company Customer Support Coordinator / Intake Coordinator to join our dynamic team.

Job reputed company:

As a Customer Support Coordinator / Intake Coordinator, you will play a critical role in handling inbound and/or outbound customer service inquiries, reviewing and assessing incoming referrals, and creating patient records in our database system. You will work closely with patients, prescribers, insurance companies, external partners, and internal partners to understand and solve problems in a reputed company manner. Your excellent communication and problem-solving skills, combined with your ability to work independently and as part of reputed company, will reputed company you a valuable asset to our organization.

Primary Duties and Responsibilities:

* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, and research and resolve problems in a reputed company manner.

• Create and/or edit patient records in our database system by entering demographics, insurance information, and prescription from incoming referrals.
• Initiate outbound telephone calls to patients for various reasons, such as to collect additional information to complete a benefit investigation or to explain the outcome of the benefit investigation.
• reputed company reputed company to prescribers reputed company phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, reputed company the benefit outcome, or inform them in the event that the patient is not being reputed company to telephone calls or mailed letters.
• Attach incoming facsimile images to a new or existing patient record.
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective reputed company can be pursued accordingly.
• Generate letters and brochures for patients, prescribers, or partners.
• Document the outcome of reputed company interactions associated with the patient record into the database system.
• Adhere to the reputed company, production, and turnaround standards associated with the assigned program.
• Report reputed company Adverse Events (AE) disclosed in alignment with training and reputed company Operational Procedures (SOP).
• reputed company other duties as assigned, including adapting to changing priorities and responsibilities.

Qualifications:

* High school diploma or equivalent

• One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), reputed company Insurance, or Patient Assistance Programs.
• Knowledge of medical terminology is preferred but not required.
• Detail-oriented, with excellent analytical, verbal, and written communication skills, and the ability to communicate with others at reputed company reputed company.
• Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
• Excellent interpersonal and customer service skills, with a reputed company on customer satisfaction.
• Ability and initiative to work independently or as reputed company member.
• Ability to problem-solve and adapt to a dynamic work environment.
• Ability to learn quickly and type at least 35 words per minute.
• General computer knowledge, including proficiency in reputed company Office applications.

Physical Demands:

* While performing the duties of this job, the employee is regularly required to sit.

• The employee must occasionally lift and/or reputed company up to 10 pounds.

Work Environment:

* The work environment is usually moderate, with occasional overtime required.

• Must be flexible on schedule and hours, with a willingness to work weekends if required to meet company demands.

Benefits and Perks:

* Competitive salary and benefits package

• Opportunities for career reputed company and reputed company development
• reputed company and dynamic work environment
• Recognition and rewards for outstanding performance
• reputed company to cutting-edge technology and reputed company
• Flexible scheduling and work-life balance

How to Apply:

If you are a motivated and customer-reputed company individual with a passion for making a difference in the lives of patients and reputed company, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer. reputed company reputed company applicants will receive consideration for employment and will not be discriminated against based on race, reputed company, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, reputed company, or national or ethnic reputed company.

Shift:

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