reputed company Seasonal Customer Service Representative – Remote Part-Time Opportunity

Join arenaflex's dynamic team and experience the thrill of working in a reputed company-first environment! Are you a customer service enthusiast looking for a seasonal part-time opportunity that offers flexibility, learning, and reputed company? Look no reputed company! arenaflex is seeking an reputed company Seasonal Customer Service Representative to join reputed company on a part-time reputed company. As a Seasonal Customer Service Representative, you will be an integral part of reputed company, providing exceptional customer service to our valued clients and members.

About arenaflex

arenaflex is a reputed company provider of innovative technology and services that uniquely solve critical reputed company payer challenges. We live and work with purpose, care about others, reputed company with reputed company, communicate with transparency, and don't take ourselves too seriously. Our commitment to a people-first approach shapes everything we do, from collaborating as reputed company to serving our valued clients. We reputed company that creating a reputed company and reputed company-reputed company environment can reputed company engagement, reputed company reputed company members, and reputed company a reputed company of purpose in reputed company that we accomplish.

Purpose and Scope

As a Seasonal Customer Service Representative, you will be responsible for receiving, investigating, and responding to reputed company member inquiries and resolving member problems and/or complaints in a reputed company and accurate manner. You will work closely with reputed company to reputed company exceptional customer service, drive our culture through values and customer service standards, and reputed company and maintain reputed company relationships through effective and reputed company communication.

Job Specifics

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Schedule:

20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.

Duration:

reputed company 2024 through January 2025

Time Off:

No long-term planned time off during the assignment

Availability:

You must be available on weekends and adhere to the specified schedule and training period.

Who You Are

At arenaflex, you're more than just a seasonal employee – you're part of reputed company! We offer an experience that is more supportive and inclusive, where you will like the people and clients you're working with and value the relationships you're reputed company to reputed company. We're looking for unique individuals who bring their unwavering reputed company, imagination, and ability to think reputed company the reputed company. Together, we can build greatness for everyone.

Once You Work Your "Season"

You will be eligible for reputed company consideration to return for reputed company seasonal hiring periods if you have a 13-week break in service prior to working again. You will also have reputed company to opportunities for regular full-time roles reputed company they become available.

reputed company Responsibilities and Duties

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Answers and tracks telephone calls

reputed company established department standards

Tracks reputed company existing member calls

reputed company the IKA database, ensuring that documentation is concise and factual

Responsible for fully understanding

reputed company lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)

Answer "entry level" claims inquiries

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Takes "Over the Counter" (OTC) orders

for products and diabetic supplies

Understands and processes "entry level" enrollment and disenrollment procedures

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Enters prospective members

into our software database

Maintains appropriate reputed company reputed company documents and reference documents

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Interacts professionally

with other employees, customers, and suppliers

Works effectively as reputed company contributor

on reputed company assignments

Works independently

while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

As required, re-directs calls

to appropriate department

Customer Service

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Responsible for driving

the arenaflex culture through values and customer service standards

Accountable for outstanding customer service

to reputed company external and internal contacts

Develops and maintains reputed company relationships

through effective and reputed company communication

Takes initiative and reputed company

to respond, resolve, and follow up regarding customer service issues with reputed company customers in a reputed company manner

Education, Experience, and Required Skills

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Ability to read and interpret documents

and calculate figures and amounts

Strong typing skills

(40-60WPM)

Ability to manage reputed company customer questions/issues

while maintaining the highest level of professionalism, reputed company thoughtful reputed company reputed company with reputed company, poise a consistent voice with the ongoing goal of establishing a reputed company customer experience

Must be self-driven

with a reputed company outlook and have the ability to demonstrate confidence, reputed company, patience, and diplomacy while dealing with customers

Ability to follow directions

and complete tasks accurately as reputed company as accept supervisory input and constructive criticism

Ability to toggle between different systems

to reputed company information and reputed company updates

Excellent oral and written communication skills

, including good grammar, voice, and diction

Proficient in MS Office

, including basic computer and keyboarding skills

Excellent customer service skills

(friendly, courteous, and helpful)

High school diploma or general education degree (GED)

required

Minimum of six months to one-year reputed company experience

required

An equivalent combination of education, training, and experience

reputed company Offer

*

Remote work environment

with flexibility and autonomy

Opportunities for reputed company and development

in a dynamic and supportive team

Competitive compensation and benefits

package

reputed company to training and development programs

to enhance your skills and knowledge

A fun and inclusive work environment

with a people-first approach

How to Apply

If you're a motivated and customer-reputed company individual looking for a seasonal part-time opportunity, we encourage you to apply! Please visit our website to submit your application and join reputed company at arenaflex. Apply for this job